AMPLIFIRE PUBLIC SECTOR RIDER

Effective Date: January 1, 2026 Revision: REV 2026.02

Purpose and Applicability

This Public Sector Rider ("Rider") modifies the Amplifire Standard Terms and Conditions, together with any applicable Quote, SOW, Order, Service Addendum, incorporated policy, or other applicable agreement between the parties (collectively, the "Agreement"), solely when Customer is a state or local governmental entity, municipality, county, public agency, public authority, public education institution, school district, or other public educational agency ("Public Sector Customer") and this Rider is attached to or expressly incorporated into the applicable Quote, SOW, Order, or other written agreement between the parties.

This Rider does not apply to federal government customers unless expressly stated in the applicable Order.

In the event of a conflict between this Rider and the Agreement, this Rider controls over the Agreement only to the extent necessary to address applicable public-sector legal, procurement, constitutional, appropriations, immunity, public records, venue, payment, or statutory requirements applicable to the specific Public Sector Customer and transaction. All other terms of the Agreement remain in effect. Any public-sector-specific, procurement-required, statutory, regulatory, or legally mandatory term that modifies the Agreement applies only to the specific Public Sector Customer, Quote, SOW, Order, or transaction for which it is legally required or expressly accepted by Amplifire in writing. No public-sector-specific term, waiver, limitation, exception, purchase order term, procurement term, or Rider provision modifies Amplifire's Standard Terms for any other customer, transaction, Quote, SOW, Order, or service unless Amplifire expressly agrees in writing.

1. Funding and Non-Appropriation

Customer represents that it has appropriated or otherwise made available sufficient funds to pay all amounts due under the applicable Order for the current fiscal year or funded period.

If Customer's governing body fails to appropriate funds for the applicable Products or Services for a future fiscal period, Customer may terminate the affected Order at the end of the then-current funded period by providing at least thirty (30) days' prior written notice from an authorized Customer representative stating that funds have not been appropriated for the applicable future period. Non-appropriation applies only to unfunded future obligations. Non-appropriation does not apply to termination for convenience, replacement of the Products or Services with substantially similar products or services, dissatisfaction with pricing or performance, Customer's decision to reallocate available funds, or any circumstance other than an actual failure of Customer's governing body to appropriate funds for the applicable future fiscal period.

To the maximum extent permitted by applicable law, termination for valid non-appropriation does not relieve Customer of its obligation to pay for Products delivered, Services performed, usage charges incurred, taxes, regulatory fees, or non-cancellable costs legally incurred by Amplifire prior to the effective date of termination.

If Customer validly terminates under this Section, Customer will not be liable for ordinary early termination charges solely for unfunded future recurring service fees, except to the extent payment is permitted by applicable law and expressly stated in the applicable Quote, SOW, Order, or equipment terms.

2. Payment; Prompt Payment Laws

Customer shall pay undisputed invoices in accordance with the payment terms in the Agreement, subject to any mandatory payment timing requirements under applicable public-sector prompt payment laws. Any late payment fees, interest, or collection costs assessed by Amplifire are subject to and limited by any applicable state Prompt Payment Act or similar law governing Customer.

Nothing in this Rider relieves Customer of its obligation to timely pay undisputed amounts, usage charges, pass-through charges, taxes, regulatory fees, third-party charges, non-cancellable costs, equipment charges, or other amounts lawfully owed under the Agreement.

3. Taxes and Regulatory Fees

Customer may be exempt from certain state or local sales or use taxes if Customer provides Amplifire with a valid exemption certificate before invoicing. If Customer fails to provide a valid exemption certificate before invoicing, or if an exemption is denied, Customer is responsible for applicable taxes, fees, penalties, and interest to the extent permitted by law.

Customer remains responsible for telecommunications regulatory fees, 911/E911 fees, universal service charges, carrier surcharges, cost recovery fees, usage charges, and other charges not covered by the exemption certificate or not treated as exempt taxes under applicable law.

4. Indemnification; Sovereign Immunity; Governmental Limitations

Nothing in the Agreement, these Standard Terms, any Quote, SOW, Order, incorporated policy, or this Rider shall be construed as a waiver of Customer's sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available to Customer under applicable law.

Any indemnification, defense, hold harmless, reimbursement, or liability obligation imposed on Customer under the Agreement applies only to the extent permitted by applicable law and Customer's legal authority. Customer remains responsible for its own acts and omissions to the extent permitted by applicable law.

Nothing in this Section relieves Customer of its obligation to pay for Products delivered, Services performed, usage charges incurred, rented or leased equipment obligations, activated subscriptions, taxes, fees, pass-through charges, or non-cancellable third-party costs to the extent permitted by applicable law. Nothing in this Rider expands Amplifire's indemnification obligations or modifies the Agreement's limitation of liability, warranty disclaimers, damages exclusions, ownership rights, suspension rights, or payment obligations except as expressly stated in this Rider.

5. Dispute Resolution, Governing Law, Venue, and Waivers

Unless applicable law or Customer's public procurement requirements require otherwise, the Agreement is governed by the laws of the State of Georgia, and venue shall be in the state or federal courts located in Forsyth County, Georgia.

If Customer is legally required to apply different governing law, venue, jurisdiction, dispute resolution procedures, or administrative claim procedures, those requirements apply only to the extent required by applicable law and only for the applicable Public Sector Customer.

The jury trial waiver, class action waiver, and Amplifire's right to bring an action to collect unpaid amounts, recover equipment, enforce ownership rights, or seek injunctive relief remain effective for Public Sector Customers except to the extent prohibited or limited by applicable law, public procurement requirements, sovereign immunity, governmental immunity, or mandatory administrative claim procedures. Any dispute not subject to the Agreement's dispute resolution provisions because of public-sector legal restrictions shall be resolved in a court or forum of competent jurisdiction permitted by applicable law.

6. Public Records; Confidential Information

Customer may be subject to public records, open records, freedom of information, or similar laws. Nothing in the Agreement requires Customer to violate such laws.

To the extent legally permitted, Customer shall provide Amplifire prompt written notice of any public records request, subpoena, or similar demand seeking disclosure of Amplifire's Confidential Information, proprietary information, security information, pricing, trade secrets, technical materials, network diagrams, credentials, vulnerability information, technical architecture, or other non-public business information. Customer shall reasonably cooperate with Amplifire's efforts to seek confidential treatment, redaction, protective order, or other lawful protection from disclosure. Customer shall not be liable for disclosure required by applicable public records law after providing notice and cooperation to the extent legally permitted.

7. Marketing; Name; Logo; Seal

The Marketing provision in the Agreement is modified for Public Sector Customers. Amplifire shall not use Customer's name, seal, logo, marks, likeness, or official branding in any press release, case study, website, customer list, public marketing material, or promotional material without Customer's prior express written consent.

Nothing in this Section prohibits Amplifire from identifying Customer as needed for billing, support, legal, regulatory, compliance, carrier, provider, internal business records, or account administration purposes.

8. Auto-Renewal, Multi-Year Terms, and Renewal Authorization

Any automatic renewal, evergreen term, fixed-term renewal, or month-to-month continuation applies to Public Sector Customers only to the extent permitted by applicable law and Customer's procurement requirements.

If automatic renewal is prohibited or legally ineffective against Customer, the applicable Order shall expire at the end of the then-current funded term unless renewed by written agreement, purchase order, renewal authorization, or other legally sufficient authorization.

Nothing in this Section limits Customer's obligation to pay for Products delivered, Services performed, usage charges incurred, activated subscriptions, rented or leased equipment obligations, taxes, regulatory fees, non-cancellable third-party costs, or other amounts lawfully owed before expiration or termination.

9. Purchase Orders; Public Procurement Terms

Customer purchase orders are for administrative, invoicing, and internal procurement purposes only and do not modify the Agreement, Standard Terms, Quote, SOW, Order, incorporated policies, or this Rider unless expressly accepted in writing by Amplifire.

Any preprinted, referenced, attached, or incorporated purchase order terms are rejected and have no force or effect, except to the limited extent a specific public procurement term is required by applicable law and cannot lawfully be waived by Customer. If a legally required public procurement term conflicts with the Agreement, the term applies only to the applicable Public Sector Customer and only to the extent required by law.

10. Site Access and Public-Sector Requirements

Amplifire personnel performing on-site services shall comply with Customer's reasonable written site safety and access policies provided to Amplifire in advance, provided such policies do not materially alter Amplifire's obligations, costs, insurance requirements, background-check obligations, staffing requirements, timing, service delivery methods, or legal obligations unless agreed in a written Change Order, SOW, Quote, or other written agreement accepted by Amplifire.

Customer is responsible for providing timely site access, escorts, parking, facility access, required site contacts, safe working conditions, and notice of any special public-sector site requirements, restricted access areas, background-check requirements, safety requirements, or building procedures before scheduling onsite work. If Customer's site requirements materially change the scope, cost, timing, or feasibility of the work, Amplifire may require a Change Order, rescheduling, additional fees, or other commercially reasonable adjustment.

11. Regulatory, Carrier, Emergency, and Provider Requirements

Nothing in this Rider limits Amplifire's right to comply with applicable law, emergency service obligations, telecommunications obligations, carrier requirements, provider requirements, fraud prevention obligations, security requirements, regulatory directives, messaging rules, numbering rules, or Underlying Provider requirements.

Amplifire may suspend, restrict, block, filter, modify, or disconnect Products or Services where required or reasonably necessary under the Agreement, applicable law, carrier rules, emergency service obligations, fraud prevention obligations, security requirements, regulatory directives, messaging rules, numbering rules, or Underlying Provider requirements.

12. No Federal Government Terms Unless Expressly Accepted

This Rider is intended for state, local, municipal, county, public agency, public authority, and public education customers. Federal government terms, federal acquisition requirements, federal flow-down clauses, FAR clauses, DFARS clauses, federal security requirements, federal accessibility requirements, or other federal contracting obligations do not apply unless expressly accepted by Amplifire in writing in the applicable Order.

13. No Other Modifications

Except as expressly modified by this Rider, all terms and conditions of the Agreement, applicable Standard Terms, Service Addenda, incorporated policies, SOWs, Quotes, and Orders remain in full force and effect. Updates to this Rider are governed by the update and version-control provisions of the Standard Terms.

AMPLIFIRE SUPPORT POLICY

Effective Date: January 1, 2026
Revision: REV 2026.02

Purpose and Applicability

This Support Policy describes Amplifire’s standard support model, business-hours support, after-hours emergency support, billable support rules, diagnostic practices, rates, and customer responsibilities.

This Support Policy applies to support services provided by Amplifire for Products and Services purchased from Amplifire, including VoiceOS, UCaaS, CCaaS, SIP trunking, related telecommunications services, professional services, hardware support coordination, and other services supported by Amplifire.

This Support Policy is incorporated into and forms part of the Amplifire Standard Terms and Conditions. Capitalized terms not defined in this Support Policy have the meanings given in the Standard Terms.

In the event of a conflict between this Support Policy and a signed Quote, SOW, managed services agreement, or SLA, the signed Quote, SOW, managed services agreement, or SLA controls solely with respect to the conflicting support commitment.

1. Support Channels

Customers may request support through Amplifire’s designated support channels, which may include:

1. Amplifire’s website or support portal;
2. ticketing system;
3. support email;
4. phone support; or
5. other support channels designated by Amplifire.

Customer should submit support requests through Amplifire’s designated support process so that requests can be tracked, prioritized, assigned, and documented.

Amplifire may require support requests to be submitted or confirmed by Customer’s authorized contacts or account administrators before making account changes, disclosing account information, accessing Customer systems, or performing billable work.

2. Standard Business-Hours Support

Standard business-hours support is available Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, excluding major U.S. holidays and Amplifire-observed company closures.

Standard business-hours support is provided on a commercially reasonable, best-effort basis unless a signed SLA, Quote, or SOW expressly provides a specific response time, resolution time, restoration time, uptime commitment, or service credit.

Amplifire does not guarantee a specific response time, resolution time, restoration time, or outcome unless expressly stated in a signed SLA, Quote, or SOW.

3. After-Hours Emergency Support

After-hours emergency support is available only to eligible Customers.

A Customer is eligible for after-hours emergency support if either:

1. Customer has at least $2,000 per month in recurring charges billed directly by Amplifire under Amplifire Quotes or Orders; or
2. Customer has purchased an active after-hours emergency support add-on.

Recurring charges from services contracted directly between Customer and a third-party provider, including services sourced through a technology services distributor, broker, referral, or agency model, do not count toward the $2,000 monthly eligibility threshold unless expressly stated in writing by Amplifire.

The standard after-hours emergency support add-on is $140 per month unless otherwise stated in the applicable Quote or Order.

After-hours emergency support is provided on a commercially reasonable, best-effort basis. Amplifire does not guarantee a specific after-hours response time, resolution time, restoration time, or outcome unless expressly stated in a signed SLA.

Historical response averages, informal expectations, prior response performance, or prior support practices do not create a guaranteed support commitment.

4. Definition of Emergency Support Issue

For purposes of after-hours emergency support, an “Emergency Support Issue” means a critical business issue affecting more than fifty percent (50%) of a Customer site, department, critical business unit, or critical business function where no reasonable workaround exists.

Examples of issues that may qualify as Emergency Support Issues include:

1. a material outage affecting more than fifty percent (50%) of users at a Customer site or critical business function;
2. a main business number outage with no reasonable workaround;
3. a suspected VoiceOS-related security or fraud incident requiring urgent containment;
4. a material service-impacting issue affecting emergency business operations; or
5. another issue Amplifire determines, in its reasonable discretion, qualifies as an Emergency Support Issue.

The following do not ordinarily qualify as Emergency Support Issues unless Amplifire determines otherwise:

1. individual user issues;
2. password resets;
3. user training questions;
4. feature configuration requests;
5. non-critical call quality complaints affecting a small number of users;
6. customer network, ISP, Wi-Fi, firewall, power, cabling, or endpoint issues;
7. requests for adds, moves, changes, or administrative updates;
8. scheduled project work;
9. new feature requests;
10. vendor coordination unrelated to an active critical outage; or
11. issues with a reasonable workaround.

Amplifire may reclassify a support request if the issue does not meet the Emergency Support Issue definition.

5. Included Support vs. Billable Support

Support for issues caused by Amplifire-controlled systems or services is not separately billable unless otherwise stated in the applicable Quote, SOW, SLA, or service-specific terms.

Support is billable when the issue, request, or work is caused by or relates to circumstances outside Amplifire’s reasonable control, including:

1. Customer equipment;
2. Customer network, LAN, WAN, Wi-Fi, firewall, router, switch, cabling, or power;
3. Customer internet service provider or broadband service;
4. third-party provider services not controlled by Amplifire;
5. customer-owned systems, applications, devices, endpoints, or servers;
6. user error;
7. customer configuration changes;
8. unauthorized changes;
9. customer-requested adds, moves, changes, or administrative work;
10. training, how-to questions, or user education;
11. work outside the scope of the purchased service;
12. support for analog, fax, alarm, elevator, credit-card, postage, modem, or other legacy devices;
13. vendor coordination outside Amplifire-controlled services;
14. troubleshooting caused by customer failure to meet Technical Sufficiency Criteria;
15. support caused by customer failure to provide accurate E911, porting, messaging, or configuration information;
16. restoration, migration, export, or recovery assistance not included in the applicable service; or
17. any other work that is not caused by Amplifire-controlled systems or services.

Amplifire may make a reasonable initial determination whether a support request is included or billable. If the cause is unclear at the beginning of a support request, Amplifire may begin troubleshooting and determine billing responsibility after reasonable diagnosis.

6. Complimentary Diagnostic Window

Amplifire may provide a complimentary good-faith diagnostic period of up to fifteen (15) minutes for a support request to help determine whether the issue is caused by Amplifire-controlled systems or services or by a billable cause.

If Amplifire determines that the issue is not caused by Amplifire-controlled systems or services, additional troubleshooting, coordination, remediation, configuration, training, or support is billable at Amplifire’s applicable rates.

The complimentary diagnostic period does not apply to scheduled professional services, project work, onsite work, field services, after-hours work that is clearly billable, customer-requested administrative work, or other work that Amplifire identifies as billable before starting.

Amplifire may waive, extend, or decline to apply the complimentary diagnostic period in its discretion. A waiver in one instance does not create a waiver in any other instance.

7. Support Rates and Billing Increments

Unless otherwise stated in a signed Quote, SOW, SLA, or other written agreement accepted by Amplifire, the following rates apply:

1. Standard business-hours support rate: $200 per hour.
2. After-hours support rate: $295 per hour.
3. After-hours emergency support add-on: $140 per month.

Billable support is billed in one-hour increments. Partial hours are rounded up to the next full hour. A one-hour minimum applies to billable support work.

Amplifire may update support rates upon notice unless rates are expressly locked in a signed Quote, SOW, SLA, or other written agreement accepted by Amplifire.

Rates do not include taxes, regulatory fees, pass-through charges, travel expenses, shipping, hardware, software, licenses, provider fees, or third-party costs unless expressly stated in a Quote or SOW.

8. Customer Responsibilities for Support

Customer is responsible for:

1. submitting support requests through Amplifire’s designated support channels;
2. providing accurate and complete information;
3. providing timely access to authorized contacts, users, systems, vendors, equipment, sites, logs, screenshots, configuration information, and other information reasonably needed to troubleshoot;
4. maintaining Customer networks, internet service, firewalls, Wi-Fi, cabling, power, endpoints, devices, third-party systems, and customer-owned applications unless expressly stated otherwise in a signed SOW or managed services agreement;
5. securing credentials, administrator accounts, devices, endpoints, and customer-owned systems;
6. maintaining backups, configuration exports, snapshots, rollback plans, and data retention practices;
7. obtaining required vendor, landlord, facility, insurer, regulatory, or third-party approvals;
8. ensuring users comply with applicable policies and legal requirements;
9. notifying Amplifire promptly of suspected unauthorized access, toll fraud, security incidents, service misuse, or support-impacting changes;
10. meeting applicable Technical Sufficiency Criteria; and
11. making authorized decision-makers, technical contacts, and third-party vendors available when needed.

If Customer does not provide required access, information, approvals, backups, vendor authorization, site access, technical contacts, decision-makers, or other prerequisites, Amplifire may delay, suspend, decline, or reschedule support without being in breach of any obligation.

9. Customer-Owned Systems and Credentials

Access to Customer-owned systems, networks, applications, firewalls, endpoints, servers, or third-party platforms is outside standard support unless expressly authorized by Customer through a signed SOW, accepted support request, ticket, or other written authorization.

Where Customer provides system access to Amplifire, Customer should provide individual, dedicated accounts or Amplifire-designated administrative access rather than shared credentials. Amplifire is not required to use shared logins or credentials.

Amplifire will use commercially reasonable safeguards and secure credential management practices for customer-provided credentials in its possession, but is not required to disclose internal security tools, systems, architecture, or procedures except as required by law or expressly agreed in writing.

Customer remains responsible for access governance, permission levels, access review, revocation, audit logging, and compliance for Customer-owned systems.

10. Backups, Data, and Configuration Responsibility

Customer is responsible for backing up, exporting, preserving, and protecting Customer Data, configurations, recordings, voicemail, messages, files, system settings, and other information before Amplifire performs support, configuration, migration, troubleshooting, or remediation work.

Amplifire may train, assist, or advise Customer regarding backup procedures, but such assistance does not shift backup responsibility to Amplifire unless a signed SOW expressly states that Amplifire is responsible for performing backups.

Amplifire is not responsible for data loss, configuration loss, failed rollback, lost recordings, lost voicemail, lost messages, or lost files caused by Customer’s failure to maintain backups, exports, snapshots, or retention practices, except to the extent such liability cannot be limited by applicable law.

11. Managed Services Boundary

Unless expressly stated in a signed SOW, managed services agreement, or SLA, Amplifire provides reactive support only.

Reactive support means Amplifire responds to support requests submitted by Customer through Amplifire’s designated support channels. Reactive support does not include proactive monitoring, alerting, patching, managed detection, security monitoring, vulnerability management, endpoint management, network management, backup management, maintenance windows, routine health checks, or remediation of Customer-owned systems unless expressly included in a signed SOW, managed services agreement, or SLA.

Use of the phrase “support” does not mean that Amplifire is providing managed services, proactive monitoring, or continuous administration of Customer systems.

12. Third-Party Provider, ISP, Network, and Vendor Support

Amplifire may assist Customer with third-party provider, ISP, carrier, vendor, manufacturer, distributor, OEM, software publisher, or other third-party issues on a commercially reasonable basis.

Unless Customer purchased the applicable service directly from Amplifire and the applicable Quote or SOW states that Amplifire is responsible for support, third-party provider support is limited to reasonable coordination or advisory assistance and is billable if not caused by Amplifire-controlled systems or services.

Where Customer contracts directly with a third-party provider, including services sourced through a technology services distributor, broker, referral, or agency model, the third-party provider is solely responsible for its own services, billing, support, outages, service levels, installation, repairs, cancellation rights, and terms.

Amplifire is not responsible for delays, outages, support failures, provider denials, warranty denials, RMA denials, missed appointments, dispatch failures, installation delays, billing disputes, or service limitations caused by third-party providers.

13. Analog, Fax, Alarm, Elevator, and Legacy Device Support

Amplifire may provide commercially reasonable, best-effort support for fax machines, eFax services, analog telephone adapters, alarm panels, elevator phones, credit card terminals, postage meters, modems, security devices, medical alert devices, fire panels, and other analog or legacy devices.

Such support is provided without any guarantee that the device, feature, transmission, signaling, or service will operate reliably, continuously, securely, or in compliance with applicable requirements over VoIP, SIP, UCaaS, CCaaS, broadband, or other internet-dependent services.

Support for analog, fax, alarm, elevator, credit-card, postage, modem, security, fire, medical alert, or other legacy devices is billable unless the issue is caused by Amplifire-controlled systems or services.

Customer remains responsible for determining whether dedicated, analog, cellular, POTS, regulated, or alternative service is required by law, code, manufacturer requirements, insurer requirements, authority having jurisdiction, or Customer’s operational needs.

14. Onsite and Field Services

Onsite work and field services are governed by Amplifire’s Onsite and Field Services Policy, the applicable Quote, and the applicable SOW, if any.

Unless otherwise stated in a Quote or SOW, onsite work should be scheduled or rescheduled at least ten (10) business days in advance.

Customer is responsible for providing safe and timely access, parking, access credentials, escorts, workspace, power, internet access if needed, and advance notice of hazardous, restricted, regulated, or unusual site conditions.

If Customer cancels or reschedules onsite work less than forty-eight (48) hours before the scheduled work window, Amplifire may charge applicable rescheduling fees, committed labor, non-refundable travel, vendor charges, shipping, and other costs incurred, as described in the applicable policy, Quote, or SOW.

If Amplifire cannot perform scheduled onsite work because of Customer-controlled conditions, the visit may be treated as a customer-caused delay or failed onsite visit and may be billable.

15. No Support for Unapproved or Unsupported Environments

Amplifire may decline, limit, suspend, or condition support for environments, systems, devices, software, configurations, integrations, networks, or use cases that are unsupported, unsafe, unlawful, outside scope, incompatible, end-of-life, unlicensed, unauthorized, undocumented, materially changed without notice, or do not satisfy applicable Technical Sufficiency Criteria.

Amplifire may require Customer to remediate unsupported conditions, approve a Change Order, purchase additional services, obtain vendor support, update equipment, upgrade software, or meet technical requirements before Amplifire continues support.

16. No Guaranteed Outcome

Amplifire does not guarantee that support will resolve every issue, identify every root cause, restore every service, recover every file, prevent every outage, eliminate every security risk, achieve any specific business result, or satisfy Customer’s legal, regulatory, operational, or compliance requirements.

Support is provided subject to technical limitations, provider limitations, Customer cooperation, product limitations, third-party dependencies, availability of information, applicable law, and the scope of Products and Services purchased.

17. Public Sector Customers

For eligible Public Sector Customers, this Support Policy applies subject to any applicable Public Sector Rider.

Nothing in this Support Policy requires a Public Sector Customer to waive sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available under applicable law.

Public Sector Customers remain responsible for payment obligations, support charges, taxes, fees, pass-through costs, and non-cancellable third-party costs to the extent permitted by applicable law.

18. Updates to this Policy

Updates to this Policy are governed by the update and version-control provisions of the Amplifire Standard Terms and Conditions.

AMPLIFIRE DATA PROTECTION AND COMMUNICATIONS CONTENT POLICY

Effective Date: January 1, 2026

Revision: REV 2026.02

Purpose and Applicability

This Data Protection and Communications Content Policy ("Data Policy") describes how Customer Data and communications content may be accessed, processed, stored, supported, retained, deleted, exported, or otherwise handled in connection with Amplifire Products and Services.

This Data Policy applies to Customer Data, account information, service configuration data, support tickets, call detail records, voicemail, call recordings, messages, message metadata, transcriptions, analytics data, user data, contact data, system credentials, and other information provided by or on behalf of Customer or generated through Customer's use of the Products or Services.

This Data Policy is incorporated into and forms part of the Amplifire Standard Terms and Conditions. Capitalized terms not defined in this Data Policy have the meanings given in the Standard Terms.

This Data Policy does not replace Amplifire's Privacy Policy. The Privacy Policy addresses privacy-related disclosures for personal information as described in that policy. This Data Policy addresses contract responsibilities, service data, communications content, customer obligations, retention, deletion, export assistance, and regulated-data boundaries.

1. Customer Data and Communications Content

"Customer Data" includes data, content, records, configurations, contacts, call records, voicemail, call recordings, transcriptions, messages, files, credentials, and other information provided by or on behalf of Customer or its Users or generated through Customer's use of the Products or Services.

"Communications Content" may include voicemail, call recordings, message content, transcriptions, call analytics, message analytics, call detail records, call metadata, message metadata, and related communications data generated through Voice Services, Messaging Services, support services, or other Products and Services.

Certain Products or Services may allow Customer to enable, configure, store, access, retain, delete, record, transcribe, analyze, transmit, disclose, export, or otherwise use Communications Content.

2. Customer Authorization to Process Data

Customer authorizes Amplifire and its subcontractors, vendors, carriers, hosting providers, OEMs, suppliers, distributors, Underlying Providers, and other service providers to access, use, process, transmit, store, disclose, and otherwise handle Customer Data and Communications Content as necessary or appropriate to:

1. Provide Products and Services;
2. provision, configure, administer, and support accounts;
3. provide Voice Services, Messaging Services, support, and Professional Services;
4. troubleshoot service issues;
5. process tickets and support requests;
6. route calls, messages, voicemail, recordings, and related service data;
7. provide call recording, transcription, analytics, voicemail, messaging, or related features if purchased or enabled;
8. bill Customer and verify usage;
9. prevent fraud, abuse, misuse, security incidents, or policy violations;
10. comply with legal, regulatory, carrier, provider, registry, emergency service, and Underlying Provider requirements;
11. maintain, secure, improve, and administer Products and Services; and
12. exercise rights and perform obligations under the Agreement.

Customer represents that it has all rights, permissions, notices, and consents necessary to provide Customer Data and Communications Content to Amplifire and to authorize such processing.

3. Customer Responsibility for Legal Use of Communications Features

Customer is responsible for determining whether call recording, call monitoring, voicemail, transcription, analytics, messaging, message retention, message review, call detail records, reporting, or other communications features are lawful and appropriate for Customer's use. Customer is responsible for obtaining all required consents and notices and complying with applicable recording, monitoring, wiretap, consent, privacy, employment, labor, public-sector, industry, data retention, message consent, opt-out, and disclosure laws.

Amplifire may assist with configuration, support, storage, processing, or administration of communications features, but Amplifire does not determine whether Customer's use of such features is legally permissible unless expressly stated in a signed SOW or addendum. Customer remains responsible for its Users, policies, disclosures, consents, retention decisions, access permissions, and use of Communications Content.

4. Call Recording, Voicemail, Transcription, Analytics, and Messages

If Customer purchases or enables features involving call recording, voicemail, transcription, analytics, messaging, or similar communications functions, Customer acknowledges that Communications Content may be created, stored, transmitted, processed, accessed, deleted, retained, or disclosed through Amplifire, Underlying Providers, hosting providers, carriers, messaging providers, analytics providers, transcription providers, and other third parties involved in providing the applicable service.

Customer is responsible for configuring available retention, access, deletion, recording, transcription, analytics, and messaging settings where such settings are available to Customer. Where Amplifire configures or assists with such settings at Customer's request, Customer remains responsible for the legality, appropriateness, accuracy, and business consequences of the selected settings unless expressly stated otherwise in a signed SOW.

Amplifire does not guarantee transcription accuracy, analytics accuracy, recording completeness, voicemail availability, message retention, message delivery, call detail record completeness, or uninterrupted access to Communications Content unless expressly stated in a signed Quote, SOW, or SLA.

5. Regulated Data Exclusion

Customer is solely responsible for determining whether the Products and Services are appropriate for Customer's legal, regulatory, security, privacy, industry, and compliance obligations. Amplifire may provide Products and Services that support regulated environments when properly selected, configured, and used; however, Amplifire does not provide legal, regulatory, or compliance advice and does not guarantee Customer's compliance with HIPAA, PCI DSS, CJIS, FERPA, GLBA, or other specialized regulatory frameworks.

Unless expressly agreed in a signed addendum, Amplifire does not agree to create, receive, maintain, transmit, process, or store protected health information, payment card data, criminal justice information, education records, or other regulated data requiring specialized contractual, technical, or compliance obligations.

Customer shall not provide regulated data to Amplifire or use the Products or Services to process regulated data unless the applicable Product or Service supports such use and the parties have entered into any required written addendum. Ordinary call detail records, account information, support tickets, service configuration data, voicemail, recordings, transcriptions, analytics, messages, and communications content generated in connection with the Products or Services are governed by the Agreement unless a separate regulated-data agreement applies.

6. Customer Credentials and Access Information

Customer may provide Amplifire with credentials, account information, administrative access, API keys, vendor access, or other access information when needed for implementation, support, troubleshooting, or Professional Services. Where Customer provides system access to Amplifire, Customer should provide individual, dedicated accounts or Amplifire-designated administrative access rather than shared credentials. Amplifire is not required to use shared logins or credentials.

Amplifire will use commercially reasonable safeguards and secure credential management practices for customer-provided credentials in its possession, but is not required to disclose internal security tools, systems, architecture, or procedures except as required by law or expressly agreed in writing. Customer remains responsible for granting, limiting, monitoring, reviewing, disabling, and revoking access to Customer-owned systems unless otherwise stated in a signed SOW.

7. Security Safeguards

Each party will maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the data and services provided. Customer acknowledges that no method of transmission, hosting, storage, processing, security control, provider network, or internet-connected system is guaranteed to be error-free or secure.

Customer is responsible for securing Customer's accounts, users, credentials, endpoints, networks, firewalls, devices, systems, applications, and Customer-controlled environments. Amplifire is not responsible for unauthorized access, data loss, compromise, or security incidents caused by Customer credentials, Customer networks, Customer-owned systems, Customer devices, Customer vendors, Customer configuration, Customer users, or other dependencies outside Amplifire's reasonable control.

8. Security Incident and Breach Notice

Each party will notify the other without undue delay after discovering confirmed unauthorized access to systems or data under its control that materially affects the Products or Services or the other party's data. Notification is not an admission of fault or liability. Notification may be delayed or limited to the extent required by law enforcement, legal privilege, security investigation, containment needs, provider requirements, or applicable law.

Customer must promptly notify Amplifire of suspected unauthorized access, toll fraud, PBX/SIP compromise, credential compromise, messaging abuse, account misuse, suspicious traffic, data exposure, or security incidents affecting the Products or Services.

9. Backups and Customer Preservation Duties

Unless expressly stated in an applicable Quote, SOW, Service Addendum, or incorporated policy, Amplifire is not responsible for backing up, archiving, retaining, restoring, exporting, preserving, or producing Customer Data or Communications Content. Customer is responsible for maintaining its own backups, exports, records, retention practices, legal holds, compliance archives, and business-continuity measures.

Customer is responsible for exporting, downloading, preserving, or backing up any Customer Data or Communications Content before expiration, termination, suspension, migration, provider change, feature change, service change, or deletion. Amplifire may train, assist, or advise Customer regarding backup, export, or retention procedures, but such assistance does not shift backup or preservation responsibility to Amplifire unless a signed SOW expressly states that Amplifire is responsible for performing those tasks.

10. Data Retention, Export, and Deletion

To provide operational clarity, Customer Data and Communications Content are retained and deleted in accordance with the default parameters set forth below, subject to Underlying Provider limitations, product functionality, legal requirements, operational needs, and applicable service terms.

Customer is responsible for configuring its own retention settings where the platform permits custom retention periods. Upon expiration or termination of the applicable Products or Services, Amplifire may disable access to and delete voicemail, call recordings, transcriptions, messages, analytics data, call detail records, configuration data, account data, and other Customer Data or Communications Content in accordance with the Post-Termination Data period above, unless a longer retention period is expressly stated in a signed Quote, SOW, Service Addendum, or required by applicable law.

Suspension, termination, nonpayment, provider enforcement, number loss, account closure, product discontinuation, feature discontinuation, or service migration may affect access to Customer Data and Communications Content. Amplifire is not responsible for Customer Data or Communications Content that Customer fails to export, download, preserve, or back up before expiration, termination, suspension, deletion, or loss of access, except to the extent such liability cannot be limited by applicable law.

11. Export, Transition, Migration, and Post-Termination Assistance

Customer is responsible for requesting any desired export, transition, migration, retrieval, restoration, or post-termination assistance before expiration, termination, suspension, or deletion.

Amplifire may provide export, transition, migration, retrieval, restoration, or post-termination assistance upon Customer request on a case-by-case basis, subject to technical availability, provider limitations, data availability, retention periods, Customer account status, applicable fees, and written acceptance by Amplifire. Unless expressly included in a Quote, SOW, Service Addendum, or other written agreement accepted by Amplifire, export, transition, migration, retrieval, restoration, and post-termination assistance is billable at Amplifire's then-current standard professional services rates. Amplifire does not guarantee that all Customer Data or Communications Content will be exportable, recoverable, restorable, readable, or available in a particular format.

12. De-Identified and Aggregated Data

Amplifire may use aggregated or de-identified data derived from Products and Services for analytics, benchmarking, security, product improvement, service improvement, operational analysis, business purposes, and similar purposes, provided such data does not identify Customer or any individual. Amplifire will not use de-identified or aggregated data in a manner that identifies Customer as the source unless Customer consents or the data is otherwise publicly available or lawfully disclosed.

13. Third-Party Providers and Subprocessors

Products and Services may involve third-party providers, carriers, hosting providers, cloud platforms, messaging providers, transcription providers, analytics providers, OEMs, distributors, software publishers, Underlying Providers, and other service providers that process or support Customer Data or Communications Content.

Customer acknowledges that third-party providers may process, store, transmit, host, route, filter, analyze, or otherwise handle Customer Data or Communications Content as necessary to provide the applicable Products or Services. Customer is responsible for reviewing applicable third-party privacy, security, data processing, hosting, retention, deletion, compliance, and subcontractor terms where Customer contracts directly with a third-party provider or where third-party terms are made available to Customer.

Amplifire is not responsible for third-party provider data practices, security practices, privacy obligations, breach response, retention practices, deletion practices, hosting locations, subcontractors, or compliance obligations except to the extent Amplifire expressly assumes responsibility in a signed agreement.

14. Public Sector and Open Records Considerations

For eligible Public Sector Customers, this Data Policy applies subject to any applicable Public Sector Rider. Customer may be subject to public records, open records, freedom of information, or similar laws. Nothing in this Data Policy requires Customer to violate such laws.

To the extent legally permitted, Customer shall provide Amplifire prompt written notice of any public records request, subpoena, or similar demand seeking disclosure of Amplifire Confidential Information, proprietary information, security information, pricing, trade secrets, technical materials, network diagrams, credentials, vulnerability information, technical architecture, or other non-public business information. Customer shall reasonably cooperate with Amplifire's efforts to seek confidential treatment, redaction, protective order, or other lawful protection from disclosure.

15. Legal Holds and Preservation Requests

Customer is responsible for identifying and preserving Customer Data and Communications Content subject to Customer's legal hold, litigation, regulatory, employment, public records, compliance, or retention obligations.

Amplifire does not assume legal hold, eDiscovery, public records, litigation support, or preservation obligations unless expressly agreed in a signed SOW or other written agreement accepted by Amplifire. If Customer requests legal hold, preservation, export, search, retrieval, or production assistance, such assistance is subject to technical availability, provider limitations, applicable law, Customer account status, applicable fees, and written acceptance by Amplifire.

16. No Legal, Regulatory, Privacy, or Compliance Advice

Amplifire does not provide legal, regulatory, privacy, records-retention, employment, public records, eDiscovery, compliance, HIPAA, PCI, CJIS, FERPA, GLBA, or industry-specific compliance advice. Customer is responsible for determining whether the Products and Services, Customer's configurations, Customer's retention settings, Customer's use of Communications Content, and Customer's data practices satisfy Customer's legal, regulatory, security, privacy, records, employment, public-sector, industry, and compliance obligations.

17. Updates to this Policy

Updates to this Data Policy are governed by the update and version-control provisions of the Standard Terms.

AMPLIFIRE HARDWARE, EQUIPMENT RENTAL, LOANER, AND RMA POLICY

Effective Date: January 1, 2026
Revision: REV 2026.02

Purpose and Applicability

This Hardware, Equipment Rental, Loaner, and RMA Policy ("Equipment Policy") applies to hardware, equipment, devices, phones, analog telephone adapters, network equipment, video equipment, digital signage hardware, on-premise PBX equipment, accessories, software appliances, rented equipment, leased equipment, loaner equipment, temporary equipment, replacement equipment, returns, exchanges, warranty coordination, DOA claims, and RMA handling provided, sold, rented, leased, loaned, coordinated, or supported by Amplifire.

This Equipment Policy is incorporated into and forms part of the Amplifire Standard Terms and Conditions. Capitalized terms not defined in this Equipment Policy have the meanings given in the Standard Terms.

In the event of a conflict between this Equipment Policy and a signed Quote, SOW, equipment schedule, or other written agreement accepted by Amplifire, the signed Quote, SOW, equipment schedule, or written agreement controls solely with respect to the conflicting equipment-specific commercial terms.

1. Purchased Equipment vs. Amplifire-Owned Equipment

Equipment may be provided as purchased equipment, rented equipment, leased equipment, loaner equipment, temporary equipment, or replacement equipment.

Purchased equipment is sold to Customer subject to the applicable Quote, this Equipment Policy, and applicable manufacturer, OEM, distributor, supplier, carrier, or provider terms.

Rented, leased, loaner, temporary, or Amplifire-owned equipment remains Amplifire property unless and until ownership is expressly transferred to Customer under the applicable Quote, equipment terms, or this Equipment Policy.

Customer is responsible for reviewing the applicable Quote to confirm whether equipment is being purchased, rented, leased, loaned, temporarily provided, or otherwise supplied.

2. Delivery, Title, and Risk of Loss for Purchased Equipment

For purchased physical goods, title and risk of loss pass to Customer when the product leaves the point of origin, which may be Amplifire’s facility, a distributor, OEM, supplier warehouse, carrier facility, or other fulfillment location.

Customer is responsible for shipping, handling, insurance, taxes, duties, and risk of loss or damage during transit unless otherwise stated in a Quote.

Amplifire is not responsible for loss, theft, damage, delay, misdelivery, carrier error, or shipping-related issues after equipment leaves the point of origin, except to the extent Amplifire expressly agrees otherwise in writing.

3. Customer Receiving, Inspection, and Inventory Duties

Customer is responsible for receiving, opening, inspecting, inventorying, securing, storing, and confirming delivered equipment against the applicable Quote, packing slip, bill of materials, or equipment list promptly upon delivery.

Customer must notify Amplifire in writing of missing, damaged, defective, incorrect, or incomplete shipments within five (5) business days after delivery. Failure to provide timely notice may result in the shipment being deemed accepted, subject to applicable manufacturer, OEM, distributor, carrier, or supplier warranty and RMA policies.

If shipment is visibly damaged, Customer should refuse delivery where appropriate or document the damage immediately, including photos, carrier notes, delivery exceptions, and any other information reasonably needed to support a carrier, distributor, OEM, supplier, or RMA claim.

If hardware is missing, damaged, incorrect, or defective upon delivery, Customer must promptly notify Amplifire so Amplifire can provide commercially reasonable assistance with the applicable distributor, OEM, carrier, supplier, or manufacturer claim or RMA process.

4. Hardware Staging for Onsite Work

When equipment is shipped to Customer or a Customer-designated location before onsite work, Customer is responsible for ensuring that all required equipment is received, opened, inventoried, inspected, secured, staged, and available at the correct work location before the scheduled work window unless a signed SOW expressly assigns that responsibility to Amplifire.

Customer is responsible for confirming that all required accessories, cables, power supplies, mounting hardware, licenses, labels, documentation, and related materials are available and staged.

If scheduled work cannot proceed because equipment is missing, inaccessible, damaged, unopened, not inventoried, not staged, not charged, not mounted, not labeled, not available, or not located at the required work area, the delay may be treated as a Customer-caused delay or failed onsite visit under Amplifire’s Onsite and Field Services Policy.

5. Returns, Exchanges, DOA Claims, and RMA Handling

Returns, exchanges, DOA replacements, warranty claims, and RMAs are subject to the applicable manufacturer, OEM, distributor, supplier, carrier, or provider policies.

Amplifire does not guarantee that any return, exchange, DOA claim, RMA, credit, refund, repair, replacement, or advance replacement will be approved by the applicable manufacturer, OEM, distributor, supplier, carrier, or provider.

Approved returns, exchanges, credits, repairs, or replacements may be subject to restocking fees, shipping fees, handling fees, diagnostic fees, administrative fees, manufacturer limitations, distributor policies, warranty exclusions, or provider requirements.

Customer is responsible for complying with all return and RMA instructions, including packaging requirements, return deadlines, serial number requirements, accessory return requirements, documentation requirements, and shipping instructions.

If a defect is discovered during Amplifire’s installation work, Amplifire will initiate or coordinate the applicable RMA or replacement process where commercially reasonable. Such coordination does not create an independent Amplifire warranty or guarantee of replacement approval.

6. No Independent Amplifire Hardware Warranty

Amplifire does not provide any independent warranty for hardware, Third-Party Products, rented equipment after purchase, manufacturer products, OEM products, distributor products, supplier products, carrier products, or provider products.

All hardware and Third-Party Products are provided by Amplifire "AS-IS" except to the extent an applicable manufacturer, OEM, distributor, supplier, carrier, or provider warranty may be passed through to Customer.

Amplifire may provide commercially reasonable assistance with warranty or RMA coordination, but Amplifire does not guarantee warranty coverage, RMA approval, refund, credit, repair, replacement, advance replacement, or product availability.

7. Non-Cancellable and Non-Refundable Equipment Orders

Orders for hardware, special-order items, custom-configured items, licenses, accessories, software appliances, subscriptions bundled with hardware, Third-Party Products, and other supplier commitments are non-cancellable and non-refundable once accepted by Amplifire or submitted to the applicable manufacturer, OEM, distributor, carrier, supplier, or provider, except as expressly approved in writing by Amplifire.

Customer remains responsible for non-cancellable equipment charges, supplier charges, shipping charges, restocking fees, configuration fees, license fees, taxes, and other costs incurred by Amplifire in connection with the equipment order.

8. Loaner, Temporary, and Advance Replacement Equipment

Loaner equipment, advance replacements, temporary devices, spare equipment, or temporary workarounds may be offered at Amplifire’s discretion, subject to availability, applicable fees, and any conditions stated by Amplifire.

Availability of a loaner, advance replacement, temporary device, spare equipment, or workaround in one situation does not create an obligation to provide it in the future.

Loaner and temporary equipment remains Amplifire-owned property unless otherwise agreed in writing.

Customer must return loaner or temporary equipment by the return deadline specified by Amplifire. Unless Amplifire specifies a different deadline, Customer should return loaner or temporary equipment within thirty (30) days after RMA completion or issue resolution.

If loaner or temporary equipment is lost, stolen, damaged, altered, or not returned on time, Customer may be charged the then-current retail replacement price, plus applicable shipping, handling, taxes, configuration costs, recovery costs, or other related expenses.

Customer is responsible for removing, packing, shipping, and insuring returned loaner or temporary equipment unless Amplifire agrees otherwise in writing.

9. Rented or Leased Equipment; Ownership and Use

Rented or leased equipment remains Amplifire-owned property unless and until ownership is expressly transferred to Customer under the applicable Quote, equipment terms, or this Equipment Policy.

Customer may not sell, transfer, assign, pledge, encumber, alter, unlock, reconfigure, dispose of, or use Amplifire-owned rented or leased equipment outside the permitted service without Amplifire’s written approval.

Rented equipment must remain registered to and used with the applicable Amplifire or VoiceOS service during the rental period unless Amplifire approves otherwise in writing.

The applicable Quote identifies any rented or leased equipment, recurring rental fee, quantity, term, and special conditions. Rental fees are recurring charges unless otherwise stated in the Quote.

Customer is responsible for safeguarding rented and leased equipment and for protecting it from loss, theft, damage, misuse, neglect, unauthorized modification, environmental damage, power events, and unauthorized use.

10. Twenty-Four Month Device-Specific Purchase Option

Unless the applicable Quote states otherwise, after twenty-four (24) consecutive paid rental months for a specific rented device, Customer may purchase that specific device for $1.00, provided Customer’s account is in good standing.

The purchase option applies device-by-device only. Additional rental devices added later begin their own separate twenty-four (24) consecutive paid rental month period.

Completion of the rental period for one device does not create a purchase right for any other device that has not completed its own required rental period.

For example, if Customer begins renting ten (10) devices in Month 1 and adds ten (10) additional rented devices in Month 10, the first ten (10) devices may become eligible for the $1.00 purchase option after Month 24 if all required rental payments have been made for those devices, while the additional ten (10) devices must complete their own twenty-four (24) consecutive paid rental months before becoming eligible.

The $1.00 purchase option must be exercised in the manner required by Amplifire. Amplifire may require Customer to be current on all amounts owed before transferring ownership.

11. As-Is Transfer After Purchase

Once Customer purchases rented equipment, including through the $1.00 purchase option, the device transfers AS-IS, with no Amplifire warranty, replacement coverage, rental coverage, support entitlement, or buyback obligation beyond any separately purchased service or applicable manufacturer warranty.

After purchase, Customer may use the device with any compatible service, subject to technical limitations, firmware restrictions, licensing restrictions, locks, provider restrictions, manufacturer restrictions, or configuration limitations.

Amplifire does not guarantee that purchased former rental equipment will be compatible with any third-party provider, platform, software, firmware, or service.

12. Early Cancellation, Disconnection, or Service Termination Affecting Rented Equipment

If Customer terminates, cancels, disconnects, or fails to maintain the applicable VoiceOS or related service before rented equipment completes its device-specific twenty-four (24) consecutive paid rental months, Customer must pay the remaining unpaid rental payments for each affected device and complete the buyout.

The device transfers to Customer only after all required rental and buyout amounts are paid. No return-only option applies unless Amplifire agrees otherwise in writing.

If Customer fails to pay required rental or buyout amounts, Amplifire may require return of the equipment, charge applicable amounts owed, suspend services, pursue collection, or exercise any rights available under the Standard Terms, applicable Quote, or law.

13. Replacement of Rented Equipment During Rental Period

During the active rental period, Amplifire may cover replacement of rented equipment for covered failure or damage, subject to availability and applicable service process.

Lost or stolen rented equipment is not covered. If rented equipment is lost or stolen, Customer is responsible for the full retail purchase price of replacement equipment, plus applicable shipping, handling, taxes, configuration costs, or other related costs.

If replacement is required because of Customer-caused damage, misuse, neglect, unauthorized modification, environmental damage, power event, or other Customer-controlled cause, Amplifire may replace the damaged device without charging the full retail replacement purchase price, but the replacement device begins a new twenty-four (24) consecutive paid rental month period before becoming eligible for the $1.00 purchase option.

If rented equipment is upgraded, swapped, replaced, or exchanged before completing its device-specific rental period, the replacement or upgraded device starts a new twenty-four (24) month rental period unless Amplifire expressly agrees otherwise in writing.

14. Return of Amplifire-Owned Equipment

Customer is responsible for returning Amplifire-owned rented, leased, loaner, temporary, or replacement equipment upon expiration, termination, replacement, upgrade, cancellation, service disconnection, or Amplifire’s request unless Customer has completed an approved purchase or buyout.

Customer is responsible for removing, packing, shipping, and insuring returned equipment and for damage or loss in transit.

Equipment must be returned in good working condition, ordinary wear and tear excepted.

If equipment is not returned by the required deadline, is returned damaged, is missing components, or is not returned in good working condition, Customer may be charged the then-current retail replacement price, repair cost, missing component cost, shipping, handling, taxes, configuration costs, recovery costs, or other related expenses.

15. Equipment Configuration, Locks, Firmware, and Compatibility

Equipment may be configured, provisioned, locked, firmware-limited, or otherwise prepared for use with specific services, providers, platforms, or configurations.

Amplifire does not guarantee that equipment will be compatible with third-party providers, services, firmware, software, networks, systems, applications, analog devices, or customer environments unless expressly stated in a signed Quote or SOW.

Customer is responsible for confirming equipment compatibility with Customer’s intended use unless Amplifire expressly assumes that responsibility in a signed SOW.

Customer may not unlock, modify, reconfigure, alter, reverse engineer, bypass restrictions, or tamper with rented, leased, loaner, or Amplifire-owned equipment without Amplifire’s written approval.

16. Customer-Caused Damage and Exclusions

Customer is responsible for damage, loss, failure, or replacement costs caused by Customer-controlled conditions, including:

1. misuse;
2. neglect;
3. improper installation or relocation;
4. unauthorized modification;
5. liquid damage;
6. environmental damage;
7. power surge, electrical issue, or improper power supply;
8. physical damage;
9. theft or loss;
10. use outside manufacturer specifications;
11. use outside Amplifire or provider instructions;
12. customer network, cabling, or power issues;
13. third-party modifications or repairs;
14. failure to maintain proper environment; or
15. any condition excluded by the applicable manufacturer, OEM, distributor, supplier, carrier, or provider policy.

17. Public Sector Customers

For eligible Public Sector Customers, this Equipment Policy applies subject to any applicable Public Sector Rider.

Nothing in this Equipment Policy requires a Public Sector Customer to waive sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available under applicable law.

Public Sector Customers remain responsible for delivered equipment, activated subscriptions, rented or leased equipment obligations, non-cancellable third-party costs, taxes, fees, pass-through charges, and other amounts lawfully owed to the extent permitted by applicable law.

18. Updates to this Policy

Updates to this Policy are governed by the update and version-control provisions of the Amplifire Standard Terms and Conditions.

AMPLIFIRE LEGAL TERMS DIRECTORY

Effective Date: January 1, 2026
Revision: REV 2026.02

Legal Terms and Policies

This page contains legal terms, service-specific policies, and customer notices that may apply to Products and Services provided by Amplifire, Inc. d/b/a Amplifire Solutions ("Amplifire").

The documents listed below may be incorporated into Quotes, SOWs, Orders, service agreements, online terms, or other written agreements between Amplifire and its customers. Each document applies only to the extent relevant to the Products or Services purchased or used by the Customer.

Unless a Quote, SOW, Order, or other written agreement states otherwise, the version of the applicable legal terms in effect on the date the Customer signs or accepts the applicable Quote, SOW, or Order governs that transaction, subject to updates permitted by the applicable terms.

Customers should download or retain a copy of the applicable terms for their records.

1. Standard Terms and Conditions

Effective Date: January 1, 2026
Revision: REV 2026.02

The Standard Terms and Conditions are the master legal terms that govern purchases of Amplifire Products and Services unless modified by an applicable Quote, SOW, Rider, Service Addendum, or incorporated policy.

2. Public Sector Rider

Effective Date: January 1, 2026
Revision: REV 2026.02

The Public Sector Rider modifies the Standard Terms solely for eligible public sector customers, such as municipalities, counties, public agencies, school districts, and public education institutions, when the Rider is attached to or expressly referenced in the applicable Quote, SOW, Order, or written agreement.

3. VoiceOS and Telecommunications Service Terms

Effective Date: January 1, 2026
Revision: REV 2026.02

These terms apply to VoiceOS, UCaaS, CCaaS, SIP trunking, toll-free, telephone numbers, voice calling, voicemail, call recording, transcription, analytics, and related telecommunications services.

4. E911 Service Limitations

Effective Date: January 1, 2026
Revision: REV 2026.02

These terms explain important limitations of 911/E911 calling over VoIP and related Voice Services, including registered location requirements, remote and mobile use limitations, location update obligations, and emergency calling limitations.

Customers may also be required to complete a separate electronic E911 Acknowledgement Form before service activation or cutover.

5. Support Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

The Support Policy describes Amplifire’s standard support model, support hours, after-hours emergency support eligibility, billable support rules, diagnostic practices, rates, customer responsibilities, and support limitations.

6. Professional Services and SOW Terms

Effective Date: January 1, 2026
Revision: REV 2026.02

These terms apply to consulting, implementation, configuration, training, project management, deployment, ticket-based work, direct-invoice work, SOW work, and other professional services provided by Amplifire.

7. Onsite and Field Services Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

This policy applies to onsite work, field services, dispatches, truck rolls, installation work, site access, scheduling, rescheduling, failed onsite visits, hardware staging, and field-service requirements.

8. Hardware, Equipment Rental, Loaner, and RMA Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

This policy applies to hardware sales, equipment delivery, inspection, risk of loss, returns, RMAs, loaner equipment, temporary equipment, rented equipment, leased equipment, equipment replacement, and equipment purchase options.

9. Third-Party Products and Agency-Sourced Services Terms

Effective Date: January 1, 2026
Revision: REV 2026.02

These terms apply to third-party hardware, software, SaaS, licenses, vendor services, carrier services, ISP/circuit services, technology services distributor offerings, agency-sourced services, referral services, brokered services, and third-party provider dependencies.

10. Messaging Service Terms

Effective Date: January 1, 2026
Revision: REV 2026.02

These terms apply to SMS, MMS, toll-free messaging, 10DLC messaging, brand registration, campaign registration, use-case registration, messaging compliance, consent, opt-out obligations, filtering, blocking, and messaging provider enforcement.

11. Numbering Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

This policy applies to telephone numbers, toll-free numbers, number assignment, porting, port-out, number availability, number reclaim, messaging-enabled numbers, E911 location connection, and customer responsibility for preserving numbers before termination.

12. Acceptable Use Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

The Acceptable Use Policy describes prohibited conduct, lawful-use obligations, voice and messaging restrictions, security requirements, fraud prevention, high-risk use restrictions, provider enforcement, and customer responsibility for misuse.

13. Technical Sufficiency Criteria

Effective Date: January 1, 2026
Revision: REV 2026.02

These criteria describe customer-side technical requirements and responsibilities for internet connectivity, LAN/WAN, firewall, Wi-Fi, power, cabling, endpoints, network readiness, backup internet, remote use, and related technical dependencies.

14. Data Protection and Communications Content Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

This policy describes how Customer Data and communications content may be accessed, processed, stored, supported, retained, deleted, exported, or otherwise handled in connection with Amplifire Products and Services.

15. Privacy Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

The Privacy Policy explains how Amplifire may collect, use, disclose, retain, and protect information in connection with its website, sales activity, support, customer relationships, Products, and Services.

16. Copyright Infringement and DMCA Policy

Effective Date: January 1, 2026
Revision: REV 2026.02

This policy describes Amplifire’s process for receiving and responding to copyright infringement notices and related claims involving customer content, user content, website content, hosted content, transmitted content, stored content, or other materials associated with Amplifire Products or Services.

Version Control and Archived Terms

Amplifire may update these legal terms and policies from time to time as permitted by the applicable agreement. Customers should refer to the effective date and revision number shown on each document.

Amplifire may maintain archived copies of prior versions for reference. Customers may contact Amplifire to request a copy of the version applicable to a specific signed Quote, SOW, or Order.

Contact

Questions about these legal terms may be directed to:

Amplifire, Inc. d/b/a Amplifire Solutions
112B North Main St.
Cumming, GA 30040
Email: [email protected]

Legal notices must be sent as required by the Amplifire Standard Terms and Conditions.

AMPLIFIRE MESSAGING SERVICE TERMS

Effective Date: January 1, 2026
Revision: REV 2026.02

Purpose and Applicability

These Messaging Service Terms ("Messaging Terms") apply to SMS, MMS, toll-free messaging, 10DLC messaging, text messaging, campaign registration, brand registration, use-case registration, messaging enablement, messaging support, messaging-related numbers, and related messaging services provided, resold, enabled, supported, or coordinated by Amplifire (collectively, "Messaging Services").

These Messaging Terms are incorporated into and form part of the Amplifire Standard Terms and Conditions and, where applicable, the VoiceOS and Telecommunications Service Terms. Capitalized terms not defined in these Messaging Terms have the meanings given in the Standard Terms.

Messaging Services are subject to the rules, policies, limitations, enforcement actions, and requirements of carriers, aggregators, messaging providers, campaign registries, toll-free verification providers, CTIA guidelines, TCPA requirements, industry standards, Underlying Providers, and applicable law.

1. No Guarantee of Messaging Availability, Approval, or Delivery

Amplifire does not guarantee message delivery, campaign approval, brand approval, toll-free verification approval, 10DLC approval, throughput, deliverability, delivery speed, continued messaging availability, message completion, message receipt, or avoidance of filtering, blocking, suspension, rejection, or provider enforcement.

Messaging Services may be delayed, blocked, filtered, suspended, rejected, rate-limited, disabled, or unavailable due to carrier rules, aggregator rules, campaign registry decisions, provider requirements, traffic patterns, message content, recipient behavior, opt-out handling, registration status, compliance concerns, fraud prevention, spam prevention, regulatory requirements, technical issues, or circumstances outside Amplifire’s reasonable control.

2. Customer Responsibility for Messaging Compliance

Customer is solely responsible for ensuring that Customer’s use of Messaging Services complies with all applicable laws, regulations, industry rules, carrier rules, aggregator rules, provider policies, campaign registry requirements, CTIA guidelines, TCPA requirements, consumer protection laws, privacy laws, consent requirements, opt-in requirements, opt-out requirements, recordkeeping requirements, and message-content restrictions.

Customer is responsible for obtaining legally valid consent before sending messages; honoring opt-out and revocation requests; maintaining consent records; maintaining campaign records; ensuring message content is accurate, lawful, non-deceptive, and compliant; and ensuring that messaging is used only for approved and lawful purposes.

Amplifire does not provide legal, regulatory, marketing compliance, TCPA, privacy, consumer protection, or messaging-compliance advice. Customer is responsible for determining whether its messaging practices are lawful and appropriate.

3. Registration Assistance; Customer-Provided Information

Amplifire may assist Customer with messaging, toll-free, SMS/MMS, 10DLC, brand, campaign, use-case, or similar registration submissions.

Customer is solely responsible for the accuracy, completeness, legality, and ongoing compliance of all information, content, opt-in methods, consent records, campaign descriptions, sample messages, business information, website information, privacy policy information, terms information, use-case details, and other materials provided to Amplifire or submitted to carriers, aggregators, registries, verification providers, messaging providers, or Underlying Providers.

Customer must promptly notify Amplifire if any submitted registration information becomes inaccurate, incomplete, outdated, misleading, or materially changes.

Amplifire’s assistance with registration does not guarantee approval, continued approval, deliverability, throughput, compliance, or avoidance of enforcement.

4. Brand, Campaign, Toll-Free, and 10DLC Approval

Messaging Services may require brand registration, campaign registration, use-case approval, toll-free verification, number verification, or other provider approval before messages can be sent or delivered.

Customer acknowledges that approval decisions are made by third parties, including carriers, aggregators, registries, providers, toll-free verification providers, or Underlying Providers. Amplifire does not control approval decisions.

Registration, verification, or approval may be denied, delayed, suspended, revoked, modified, or conditioned at any time. Customer remains responsible for applicable registration fees, campaign fees, verification fees, messaging fees, surcharges, pass-through costs, and remediation costs regardless of approval status, filtering, rejection, blocking, suspension, or delayed approval.

5. Consent, Opt-In, Opt-Out, and Recordkeeping

Customer is responsible for obtaining and maintaining legally valid opt-in consent for all recipients before sending messages, unless Customer has a lawful basis for sending messages without opt-in consent.

Customer is responsible for maintaining records sufficient to demonstrate consent, including, where applicable, opt-in source, date, time, method, language, campaign, recipient, and related evidence.

Customer must honor opt-out, STOP, unsubscribe, revocation, and similar requests in accordance with applicable law, provider requirements, and industry rules.

Customer must not send messages to recipients who have opted out, revoked consent, or otherwise requested not to receive messages unless legally permitted.

Customer is responsible for ensuring that opt-in and opt-out disclosures are clear, accurate, and compliant.

6. Message Content and Prohibited Messaging

Customer is responsible for message content and messaging practices.

Customer shall not use Messaging Services for unlawful, abusive, fraudulent, deceptive, misleading, harassing, harmful, high-risk, or prohibited messaging, including:

1. spam or unsolicited messages;
2. messages sent without required consent;
3. deceptive marketing;
4. phishing, smishing, malware, or credential harvesting;
5. impersonation or misleading sender identity;
6. illegal products or services;
7. regulated products or services where messaging is prohibited or restricted;
8. hate, harassment, threats, or abusive content;
9. high-risk financial offers or misleading loan/credit messages;
10. messages violating carrier, aggregator, provider, CTIA, TCPA, campaign registry, or Underlying Provider rules;
11. traffic designed to evade filtering, registration, opt-out requirements, or compliance controls;
12. content inconsistent with the approved campaign, brand, use case, sample messages, or registration information; or
13. any use prohibited by Amplifire’s Acceptable Use Policy or applicable provider policies.

Amplifire may reject, block, suspend, or require modification of messaging content, campaigns, numbers, or use cases that Amplifire reasonably determines may create legal, regulatory, provider, carrier, network, fraud, security, reputational, operational, or compliance risk.

7. Filtering, Blocking, Suspension, and Provider Enforcement

Amplifire may immediately suspend, restrict, block, filter, disable, modify, or terminate Messaging Services, campaigns, numbers, brands, traffic, features, or related functionality if Amplifire reasonably determines that continued messaging activity may create legal, regulatory, carrier, aggregator, registry, provider, network, security, fraud, abuse, reputational, operational, financial, or third-party risk, or if required or requested by any carrier, aggregator, campaign registry, toll-free verification provider, messaging provider, governmental authority, regulator, or Underlying Provider.

Amplifire is not liable for suspension, filtering, blocking, rejection, delay, non-delivery, reduced throughput, campaign denial, registration denial, verification denial, number restriction, or messaging unavailability caused by carrier, aggregator, registry, provider, regulatory, or third-party enforcement actions.

Customer remains responsible for charges, fees, fines, penalties, surcharges, pass-through costs, remediation costs, and other amounts arising from Customer’s messaging practices, messaging content, registration information, or failure to comply with applicable requirements.

8. Customer Responsibility for Delays, Rejections, Fines, and Fees

Customer is responsible for delays, rejections, suspensions, filtering, blocking, fines, penalties, surcharges, remediation costs, provider fees, campaign fees, verification fees, registration fees, pass-through charges, and other costs arising from:

1. inaccurate, incomplete, misleading, outdated, or noncompliant Customer-provided information;
2. message content that violates applicable requirements;
3. messaging practices that violate applicable requirements;
4. failure to obtain or maintain required consent;
5. failure to honor opt-out or revocation requests;
6. sending messages outside approved use cases;
7. use of unapproved numbers, brands, campaigns, or use cases;
8. changes in Customer’s business, website, campaign, opt-in method, privacy policy, use case, or messaging practices;
9. carrier, aggregator, registry, provider, or regulator enforcement; or
10. any Customer act or omission related to Messaging Services.

8.1 10DLC and Messaging Pass-Through Fee Schedule

In addition to standard usage and subscription charges, Customer is subject to the following non-recurring and recurring pass-through fees and non-compliance penalties assessed by operators, the Campaign Registry (TCR), or Underlying Providers. These fees are outlined to ensure transparency and are subject to change by the applicable provider:

(a) Non-Recurring Pass-Through Fees and Penalties:

• 10DLC A2P Brand Registration (Includes third-party vetting): $10.00 per brand
• 10DLC A2P Campaign Vetting (Required for each new campaign): $15.00 per campaign
• 10DLC A2P Campaign Activation: $0.00 per campaign
• 10DLC A2P TN Non-Use Fee (Applied when a Campaign ID is unused): $250.00 per campaign
• 10DLC A2P Program Evasion Non-Compliance Violation (For avoiding established 10DLC requirements): $1,000.00 per violation
• 10DLC A2P Text Enablement Non-Compliance Violation: $10,000.00 per violation
• 10DLC A2P Content Non-Compliance Violation (For violations related to prohibited content): $10,000.00 per violation

(b) Recurring Pass-Through Fees:

• 10DLC Low-Volume Campaign: $1.50 per month, per campaign. (Covers TCR registration fees, included in the VoiceOS 10DLC Campaign Service offering).

9. Throughput, Volume, and Traffic Management

Messaging throughput, volume, delivery speed, and daily or monthly limits may depend on carrier rules, registration status, campaign type, number type, trust score, provider limits, traffic patterns, message content, recipient behavior, and other factors outside Amplifire’s control.

Amplifire and its Underlying Providers may impose, modify, or enforce message volume limits, rate limits, throughput limits, content restrictions, number restrictions, campaign restrictions, or other traffic management controls.

Customer shall not attempt to evade, bypass, manipulate, or circumvent throughput limits, filtering, registration requirements, opt-out controls, provider rules, or compliance controls.

10. Number Use and Messaging Enablement

Messaging enablement for a telephone number does not guarantee that messaging will be supported permanently or that the number will remain eligible for messaging.

Messaging may be disabled, restricted, or unavailable for certain number types, providers, campaigns, use cases, locations, traffic patterns, or regulatory conditions.

Customer’s use of telephone numbers for messaging is also subject to Amplifire’s Numbering Policy and VoiceOS and Telecommunications Service Terms.

11. Data, Privacy, and Message Content

Messaging Services may involve the processing, storage, transmission, routing, filtering, review, or disclosure of message content, metadata, recipient information, delivery records, opt-out records, campaign information, and related communications data by Amplifire, Underlying Providers, carriers, aggregators, registries, messaging providers, or other third parties.

Customer represents that it has all rights, permissions, notices, and consents necessary to provide, transmit, store, process, and use such data in connection with Messaging Services.

Customer is responsible for ensuring that message content and recipient data do not include regulated, sensitive, or restricted data unless Customer has entered into all required written agreements and the applicable service supports such use.

Additional data protection, communications content, retention, deletion, and privacy terms are set forth in Amplifire’s Data Protection and Communications Content Policy and Privacy Policy.

12. Support and Remediation

Messaging support is provided under Amplifire’s Support Policy unless otherwise stated in a signed Quote, SOW, or SLA.

Support or remediation related to rejected campaigns, denied registrations, blocked messages, filtering, carrier enforcement, opt-in issues, opt-out issues, content revisions, campaign revisions, provider requests, registry requirements, or Customer-provided information may be billable unless the issue is caused by Amplifire-controlled systems or services.

Amplifire may require Customer to modify campaign information, message content, opt-in methods, website disclosures, privacy terms, terms of service, business information, sample messages, or messaging practices before Amplifire continues messaging support or resubmits a registration.

13. No Emergency or Life-Safety Messaging Use

Messaging Services are not intended for emergency, life-safety, public safety, dispatch, alarm, medical alert, security, critical alerting, or time-sensitive emergency communications unless expressly stated in a signed Quote or SOW and approved by the applicable providers.

Customer should not rely on Messaging Services as the sole method of communicating urgent, emergency, public safety, medical, school safety, municipal safety, security, dispatch, or life-safety information.

Customer is responsible for determining whether alternative communications methods are required for its operations, legal obligations, regulatory obligations, or risk tolerance.

14. Public Sector Customers

For eligible Public Sector Customers, these Messaging Terms apply subject to any applicable Public Sector Rider.

Nothing in these Messaging Terms requires a Public Sector Customer to waive sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available under applicable law.

Public Sector Customers remain responsible for messaging fees, registration fees, verification fees, usage charges, pass-through charges, taxes, regulatory fees, provider fees, non-cancellable third-party costs, and other amounts lawfully owed to the extent permitted by applicable law.

15. Survival

Customer’s obligations concerning consent, opt-out compliance, recordkeeping, message content, Customer-provided information, payment, pass-through fees, indemnity-related obligations, prohibited messaging, data rights, and any provisions that by their nature should survive termination shall survive termination or expiration of the Messaging Services.

16. Updates to these Terms

Updates to this Policy are governed by the update and version-control provisions of the Amplifire Standard Terms and Conditions.

AMPLIFIRE ONSITE AND FIELD SERVICES POLICY

Effective Date: January 1, 2026

Revision: REV 2026.02

Purpose and Applicability This Onsite and Field Services Policy ("Field Services Policy") governs all onsite work, field services, dispatches, truck rolls, physical installation work, and related in-person services provided by Amplifire, Inc. d/b/a Amplifire Solutions ("Amplifire") or its authorized subcontractors.

This Field Services Policy is incorporated into and forms part of the Amplifire Standard Terms and Conditions and the Professional Services and SOW Terms. Capitalized terms not defined herein have the meanings given in the Standard Terms.

1. Scheduling and Lead Times

Unless otherwise expressly stated in a signed Quote or Statement of Work (SOW), Amplifire requires a standard lead time of ten (10) business days to schedule onsite work or field services. Expedited scheduling requests are subject to resource availability and may incur additional rush fees or after-hours rates as defined in the Amplifire Support Policy.

2. Customer Site Responsibilities

Customer is responsible for ensuring the physical work location is fully prepared for Amplifire personnel or subcontractors prior to the scheduled work window. Customer responsibilities include providing:

• Safe Access: Safe, unencumbered, and timely access to all necessary facilities, telecommunications rooms, network closets, racks, and demarcation points.
• Parking and Credentials: Necessary parking access, security badges, access cards, and clearance credentials.
• Escorts: A dedicated Customer or vendor representative onsite to provide facility access and act as an escort where required by Customer policy or building management.
• Environment: Adequate power, workspace, lighting, ventilation, and internet access (if needed for configuration).
• Hazard Notice: Advance written notice of any hazardous, restricted, regulated, or unusual site conditions.
• Decision-Makers: Ensure that required decision-makers, technical contacts, vendors, or system owners are available by phone or video during the onsite window if they are not physically present.

3. Hardware Receiving and Staging

When hardware or equipment is shipped to Customer or a Customer-designated location prior to an onsite engagement, Customer must complete the following prerequisites before Amplifire arrives:

• Receive, open, and securely store the equipment.
• Inspect and inventory the equipment against the provided Bill of Materials (BOM) or packing slip to verify all required components, accessories, power supplies, and mounting hardware are present.
• Stage and place the equipment at the specific physical work location (e.g., placing handsets at the correct desks or staging gateways in the correct network closet) unless a signed SOW expressly assigns staging responsibilities to Amplifire.

4. Cancellations and Rescheduling

Customer must provide reasonable advance notice to cancel or reschedule any planned onsite work.

• 48-Hour Window: If Customer cancels or reschedules an onsite visit less than forty-eight (48) hours before the start of the scheduled work window, Customer will be assessed a rescheduling fee of $100.00 per scheduled resource.
• Additional Costs: In addition to the rescheduling fee, Customer is responsible for reimbursing Amplifire for any committed labor charges, non-refundable travel expenses, shipping costs, or third-party vendor charges incurred as a result of the late cancellation or reschedule.

5. Failed Onsite Visits (Failed Truck Rolls)

A "Failed Truck Roll" occurs when Amplifire personnel or subcontractors arrive at the Customer site during a scheduled work window but are unable to perform or complete the scheduled work due to Customer-controlled conditions. Examples include, but are not limited to:

• Customer personnel are unavailable to grant facility access.
• Required hardware was not staged, is locked away, or is missing.
• The Customer’s network, cabling, or power prerequisites are incomplete.
• The site is deemed unsafe or hazardous.
• Customer denies access or halts the work for reasons outside Amplifire's control.

In the event of a Failed Truck Roll, Customer will be billed for all actual time (including travel and idle time), travel expenses, and vendor costs incurred. A new work window must be scheduled, which is subject to standard scheduling lead times and additional time-and-materials billing.

6. Public Sector Customers

For eligible Public Sector Customers, this Field Services Policy applies subject to any applicable Public Sector Rider. Nothing in this policy requires a Public Sector Customer to waive sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available under applicable law. Public Sector Customers remain responsible for actual time, travel, expenses, and non-cancellable third-party costs incurred due to failed truck rolls or late cancellations to the extent permitted by applicable law.

7. Updates to this Policy

Updates to this Policy are governed by the update and version-control provisions of the Amplifire Standard Terms and Conditions.

AMPLIFIRE PROFESSIONAL SERVICES AND SOW TERMS

Effective Date: January 1, 2026
Revision: REV 2026.02

Purpose and Applicability

These Professional Services and SOW Terms ("Professional Services Terms") apply to professional services, consulting, implementation, configuration, training, project management, deployment, support work, field services, onsite services, ticket-based work, direct-invoice work, and other billable services provided by Amplifire (collectively, "Professional Services").

These Professional Services Terms are incorporated into and form part of the Amplifire Standard Terms and Conditions. Capitalized terms not defined in these Professional Services Terms have the meanings given in the Standard Terms.

In the event of a conflict between these Professional Services Terms and a signed SOW, Quote, Change Order, or other written agreement accepted by Amplifire, the signed SOW, Quote, Change Order, or written agreement controls solely with respect to the conflicting project-specific scope, assumptions, deliverables, milestones, schedule, project pricing, or project payment terms.

1. Authorization of Professional Services

Professional Services may be authorized by:

1. a signed Statement of Work ("SOW");
2. a signed or accepted Quote;
3. an accepted ticket or support request;
4. a written customer approval;
5. a direct invoice accepted or paid by Customer;
6. a Change Order accepted by both parties; or
7. another Amplifire-accepted ordering or approval process.

Customer authorizes Amplifire to perform the applicable Professional Services when Customer signs, approves, requests, accepts, or permits Amplifire to begin work through any of the methods above.

Amplifire is not obligated to begin or continue Professional Services until the applicable authorization, prerequisites, access, approvals, payment arrangements, and required customer cooperation have been provided.

2. Scope of Services

Professional Services are limited to the scope expressly stated in the applicable SOW, Quote, ticket, invoice, Change Order, written approval, or other accepted authorization.

Amplifire is not responsible for tasks, deliverables, assumptions, features, integrations, systems, documentation, training, testing, remediation, support, or outcomes that are not expressly included in the authorized scope.

Customer acknowledges that general descriptions, preliminary discussions, sales conversations, demonstrations, proposals, estimates, or informal communications do not expand the authorized scope unless incorporated into a signed SOW, Quote, Change Order, or other written authorization accepted by Amplifire.

3. Default Time-and-Materials Treatment

Unless the applicable SOW or Quote expressly states that Professional Services are provided on a fixed-fee basis, Professional Services are provided on a time-and-materials basis at Amplifire’s then-current applicable rates.

Ticket-based work, direct-invoice work, support requests, small service requests, troubleshooting, configuration work, training, advisory work, vendor coordination, and other work not covered by a fixed-fee SOW or Quote are time-and-materials by default.

Time-and-materials work is billed in one-hour increments unless otherwise stated in the applicable Quote, SOW, Support Policy, or written agreement accepted by Amplifire. Partial hours are rounded up to the next full hour. A one-hour minimum applies unless otherwise stated.

Rates may vary by support type, after-hours work, onsite work, technical specialty, travel, emergency support, project work, or other service category as stated in the Support Policy, Quote, SOW, or other applicable policy.

4. Fixed-Fee Services

Fixed-fee pricing applies only when expressly stated in the applicable SOW or Quote.

A fixed fee applies only to the specific in-scope deliverables, assumptions, prerequisites, timelines, quantities, systems, locations, and completion criteria stated in the applicable SOW or Quote.

Estimated hours included in a fixed-fee SOW or Quote are for planning, staffing, and pricing purposes only and do not expand scope, create an unlimited labor commitment, or require Amplifire to perform out-of-scope work without an approved Change Order.

If assumptions change, prerequisites are not met, Customer delays occur, additional systems or locations are added, third-party issues arise, Customer requests changes, or the work materially differs from the agreed scope, Amplifire may require a Change Order or convert additional work to time-and-materials billing.

5. Change Orders and Scope Changes

Changes to scope, timeline, deliverables, assumptions, resources, pricing, completion criteria, locations, systems, users, quantities, integrations, vendors, project schedule, or project responsibilities require a written Change Order, revised Quote, ticket approval, written approval, or other authorization accepted by Amplifire.

Amplifire is not obligated to perform out-of-scope work unless and until the change is approved.

Examples of changes that may require a Change Order include:

1. additional locations, users, devices, systems, integrations, or vendors;
2. changes to project schedule, sequencing, timing, or work windows;
3. customer-requested design, configuration, or feature changes;
4. additional training, documentation, testing, migration, or remediation;
5. work caused by incomplete or inaccurate information;
6. work caused by customer network, ISP, firewall, cabling, power, endpoint, or third-party issues;
7. work caused by customer delay, missed approvals, or missed prerequisites;
8. after-hours, weekend, holiday, rush, or expedited work;
9. onsite work not included in the original scope;
10. additional project management, vendor coordination, or customer meetings; or
11. any work outside the expressly authorized scope.

If Amplifire performs work at Customer’s request before a formal Change Order is signed, Amplifire may bill such work on a time-and-materials basis if Customer authorized or accepted the work through a ticket, email, written request, verbal request confirmed by Amplifire, direct invoice, or other accepted process.

6. Customer Responsibilities and Prerequisites

Customer is responsible for timely providing all information, access, credentials, approvals, authorizations, decisions, technical contacts, vendor contacts, site access, equipment, facilities, network readiness, backups, and other prerequisites reasonably required for Amplifire to perform the Professional Services.

Customer responsibilities may include:

1. providing accurate business, technical, billing, location, network, porting, E911, messaging, and configuration information;
2. ensuring Customer networks, internet service, firewall, LAN, WAN, Wi-Fi, cabling, power, endpoints, and facilities are ready;
3. ensuring required hardware, software, licenses, accounts, and third-party services are available;
4. providing access to systems, vendors, sites, personnel, and decision-makers;
5. completing required forms, approvals, letters of agency, customer service records, registrations, or authorizations;
6. obtaining permits, consents, approvals, landlord approvals, vendor approvals, insurer approvals, regulatory approvals, or authority-having-jurisdiction approvals where required;
7. maintaining backups, configuration exports, snapshots, rollback plans, and data retention practices;
8. reviewing and approving designs, configurations, schedules, and deliverables when requested;
9. notifying Amplifire of known risks, constraints, site conditions, security requirements, access requirements, or technical limitations; and
10. ensuring Customer personnel and third-party vendors cooperate in a timely manner.

Amplifire may delay, suspend, decline, or reschedule Professional Services if Customer fails to meet prerequisites or provide required cooperation. Any resulting delay, additional work, failed work window, idle time, rescheduling, or added cost may be billable and will not be treated as Amplifire’s breach or failure to perform.

7. Customer Delays, Idle Time, and Missed Prerequisites

Customer delays, unavailable facilities, incomplete information, missing equipment, unavailable third-party vendors, network unreadiness, missed approvals, lack of site access, lack of technical contacts, lack of decision-makers, missed prerequisites, or failure to meet assumptions may result in timeline delays, project suspension, billable idle time, rescheduling fees, Change Orders, or time-and-materials charges.

If Amplifire personnel, subcontractors, or scheduled resources are unable to perform work because of Customer-controlled conditions, Customer may be billed for idle time, travel time, committed labor, vendor charges, expenses, rescheduling costs, and other costs incurred.

Project timelines and delivery dates are extended to account for Customer delays, third-party delays, missed prerequisites, Change Orders, and circumstances outside Amplifire’s reasonable control.

8. Third-Party Dependencies and Vendor Coordination

Professional Services may depend on third-party vendors, carriers, ISPs, OEMs, distributors, software publishers, cloud providers, building access providers, landlords, cabling vendors, security vendors, elevator vendors, alarm vendors, or other third parties.

Amplifire is not responsible for delays, failures, defects, missed appointments, support denials, configuration limitations, outages, backorders, RMA denials, licensing issues, provider errors, vendor non-responsiveness, or other issues caused by third parties outside Amplifire’s reasonable control.

Vendor coordination is billable unless expressly included in a fixed-fee SOW or Quote or unless the issue is caused by Amplifire-controlled systems or services.

Customer remains responsible for its contracts, accounts, billing, service levels, warranties, licenses, support rights, and obligations with third-party vendors unless Customer purchased the applicable service directly from Amplifire and the applicable Quote or SOW states otherwise.

9. Travel, Expenses, and Onsite Work

Unless expressly included in a fixed project fee, Customer is responsible for pre-approved travel, travel time, lodging, meals, shipping, parking, mileage, and other reasonable out-of-pocket expenses.

Travel time is billable unless the applicable Quote or SOW states otherwise.

Onsite work and field services are also governed by Amplifire’s Onsite and Field Services Policy. Customer is responsible for providing safe site access, parking, access credentials, escorts, workspace, power, internet access if needed, and advance notice of hazardous, restricted, regulated, or unusual site conditions.

If onsite work cannot be performed because of Customer-controlled conditions, the visit may be treated as a failed onsite visit or customer-caused delay and may be billable under the applicable Quote, SOW, Support Policy, or Onsite and Field Services Policy.

10. Deliverables and Acceptance

Deliverables, milestones, configurations, documentation, implementation work, or completed Professional Services are deemed accepted unless Customer provides written notice of material non-conformance within five (5) business days after delivery or completion.

A notice of non-conformance must identify the specific deliverable or service at issue, describe the material non-conformance in reasonable detail, and explain how the deliverable or service fails to conform to the applicable SOW, Quote, or accepted scope.

If Customer does not provide timely written notice, the deliverable, milestone, configuration, documentation, implementation work, or completed Professional Services will be deemed accepted.

Minor defects, cosmetic issues, open punch-list items, third-party delays, customer-caused issues, enhancement requests, training requests, or out-of-scope items do not prevent acceptance unless they materially prevent the deliverable or service from conforming to the applicable written scope.

11. Warranty and Exclusive Remedy

Amplifire warrants that Professional Services will be performed in a professional and workmanlike manner.

Customer’s exclusive remedy for breach of this warranty is re-performance of the nonconforming Professional Services or, if Amplifire determines re-performance is not commercially reasonable, a refund of the fees paid for the specific nonconforming Professional Services.

This warranty does not apply to issues caused by Customer systems, Customer networks, Customer information, Customer instructions, Customer delays, third-party products, third-party services, customer-owned equipment, unsupported environments, modifications not made by Amplifire, use outside the agreed scope, or circumstances outside Amplifire’s reasonable control.

12. No Guaranteed Outcome

Amplifire does not guarantee any specific business outcome, cost savings, regulatory result, customer adoption level, operational result, technical result, third-party approval, provider approval, carrier approval, messaging campaign approval, porting date, service activation date, go-live date, compatibility result, performance result, or legal/compliance result unless expressly stated in a signed SOW.

Professional Services are provided subject to Customer cooperation, technical limitations, third-party dependencies, product limitations, provider limitations, network conditions, Customer readiness, and the scope of services purchased.

13. Customer Data, Backups, and System Changes

Customer is responsible for backing up, exporting, preserving, and protecting Customer Data, configurations, recordings, voicemail, messages, files, system settings, and other information before Amplifire performs configuration, migration, troubleshooting, remediation, support, or Professional Services work.

Amplifire may train, assist, or advise Customer regarding backup procedures, but such assistance does not shift backup responsibility to Amplifire unless a signed SOW expressly states that Amplifire is responsible for performing backups.

Customer is responsible for reviewing and approving system changes, configurations, migrations, cutovers, and implementation decisions where Customer approval is requested or required.

Amplifire is not responsible for data loss, configuration loss, failed rollback, lost recordings, lost voicemail, lost messages, lost files, downtime, or business interruption caused by Customer’s failure to maintain backups, exports, snapshots, rollback plans, or retention practices, except to the extent such liability cannot be limited by applicable law.

14. Access to Customer Systems

Access to Customer-owned systems, networks, applications, firewalls, endpoints, servers, or third-party platforms is outside standard service unless expressly authorized by Customer through a signed SOW, accepted support request, ticket, or other written authorization.

Where Customer provides system access to Amplifire, Customer should provide individual, dedicated accounts or Amplifire-designated administrative access rather than shared credentials. Amplifire is not required to use shared logins or credentials.

Amplifire will use commercially reasonable safeguards and secure credential management practices for customer-provided credentials in its possession, but is not required to disclose internal security tools, systems, architecture, or procedures except as required by law or expressly agreed in writing.

Customer remains responsible for granting, limiting, monitoring, reviewing, disabling, and revoking access to Customer-owned systems unless otherwise stated in a signed SOW.

15. Managed Services Boundary

Unless expressly stated in a signed SOW, managed services agreement, or SLA, Professional Services and support are reactive only.

Reactive services do not include proactive monitoring, alerting, patching, managed detection, security monitoring, vulnerability management, endpoint management, network management, backup management, maintenance windows, routine health checks, or remediation of Customer-owned systems unless expressly included in a signed SOW, managed services agreement, or SLA.

Use of the phrase "managed services," "support," "consulting," or similar language does not create proactive monitoring, security, maintenance, or management obligations unless the applicable SOW expressly describes those obligations.

16. Materials, Tools, and Intellectual Property

Unless otherwise stated in a signed SOW, Amplifire retains ownership of its pre-existing materials, tools, templates, methods, scripts, documentation frameworks, know-how, reusable components, configurations, processes, and internal work product.

Upon full payment, Customer receives a non-exclusive, non-transferable license to use deliverables created specifically for Customer solely for Customer’s internal business purposes.

Customer does not receive ownership of Amplifire’s pre-existing materials, tools, methods, scripts, templates, frameworks, know-how, reusable components, or underlying technology unless expressly stated in a signed SOW.

17. Cancellation and Rescheduling

Customer must provide reasonable advance notice if it needs to cancel or reschedule Professional Services.

Cancellation or rescheduling of onsite work, field services, after-hours work, vendor-coordinated work, or work requiring committed resources may result in rescheduling fees, committed labor charges, non-refundable travel costs, vendor charges, shipping costs, third-party costs, or other amounts incurred by Amplifire.

Specific cancellation, rescheduling, onsite, and failed work-window rules may be set forth in the applicable Quote, SOW, Support Policy, or Onsite and Field Services Policy.

18. Public Sector Customers

For eligible Public Sector Customers, these Professional Services Terms apply subject to any applicable Public Sector Rider.

Nothing in these Professional Services Terms requires a Public Sector Customer to waive sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available under applicable law.

Public Sector Customers remain responsible for payment obligations, Professional Services charges, support charges, taxes, fees, pass-through costs, and non-cancellable third-party costs to the extent permitted by applicable law.

19. Updates to these Terms

Updates to this Policy are governed by the update and version-control provisions of the Amplifire Standard Terms and Conditions.

AMPLIFIRE THIRD-PARTY PRODUCTS AND AGENCY-SOURCED SERVICES TERMS

Effective Date: January 1, 2026

Revision: REV 2026.02

Purpose and Applicability

These Third-Party Products and Agency-Sourced Services Terms ("Third-Party Terms") apply to third-party hardware, software, SaaS subscriptions, licenses, maintenance services, support services, telecommunications services, circuits, internet services, cloud services, vendor services, OEM products, distributor products, supplier products, technology services distributor (TSD) offerings, agency-sourced services, referral services, brokered services, and other products or services manufactured, provided, hosted, operated, contracted, billed, or supported by third parties.

These Third-Party Terms are incorporated into and form part of the Amplifire Standard Terms and Conditions. Capitalized terms not defined in these Third-Party Terms have the meanings given in the Standard Terms.

In the event of a conflict between these Third-Party Terms and a signed Quote, SOW, Order, or other written agreement accepted by Amplifire, the signed Quote, SOW, Order, or written agreement controls solely with respect to the conflicting commercial details expressly stated in that document.

1. Service Delivery Models and Third-Party Dependencies

Amplifire may be involved with third-party products or services in different capacities. The applicable model depends on the Quote, Order, provider paperwork, or transaction structure. To clarify responsibilities regarding outages, billing, and support, the following Service Delivery Models apply:

Customer is responsible for reviewing the applicable Quote, Order, provider paperwork, or third-party agreement to understand which model applies to each product or service purchased.

2. Amplifire Resale Model

When Customer purchases third-party products or services from Amplifire and Amplifire invoices Customer directly (e.g., White-Label / Underlying Provider), Amplifire is responsible for the customer-facing commercial transaction subject to the Standard Terms, applicable Quote, these Third-Party Terms, and applicable third-party provider terms.

Even when sold by Amplifire, third-party products and services remain subject to the terms, limitations, warranties, support policies, availability, lifecycle rules, renewal rules, audit rights, suspension rights, usage restrictions, and remedies provided by the applicable manufacturer, OEM, publisher, distributor, supplier, carrier, or provider. Amplifire does not independently manufacture, host, operate, control, or warrant third-party products or services unless expressly stated in a signed Quote or SOW.

3. Pass-Through and Provider Terms

Customer's use of third-party products or services may be governed by third-party terms, including end-user license agreements, acceptable use policies, service descriptions, support policies, privacy terms, security terms, warranty policies, return policies, subscription terms, cancellation terms, usage limits, audit rights, maintenance terms, and renewal terms.

Customer agrees to comply with applicable third-party terms to the extent relevant to the products or services purchased or used by Customer. Third-party terms may be provided by link, attachment, click-through acceptance, provider portal, product documentation, quote reference, order process, or other method used by the applicable third party.

Amplifire may update, reference, or pass through third-party terms as required by the applicable manufacturer, OEM, publisher, distributor, supplier, carrier, provider, or Underlying Provider. If a third-party provider changes its terms, pricing, product features, support policies, licensing rules, security requirements, privacy requirements, availability, lifecycle status, or service limitations, Amplifire may pass through or implement those changes as required or reasonably necessary.

4. Agency, Referral, Broker, and TSD-Sourced Services

Some services or products may be sourced, referred, brokered, quoted, or assisted through a technology services distributor (TSD), broker, referral, or agency model, where Customer contracts directly with the applicable third-party provider.

In the Agency/TSD Model:

1. Customer contracts directly with the third-party provider;
2. the third-party provider is the contracting service provider;
3. the third-party provider is solely responsible for its own services, billing, support, service levels, outages, installation, cancellation rights, performance, terms, and remedies;
4. Amplifire is not the service provider, reseller of record, billing provider, carrier, ISP, circuit provider, hosting provider, or guarantor of the third-party provider's services;
5. Amplifire may receive commissions, referral compensation, or other compensation from the provider, distributor, or broker channel; and
6. Amplifire's responsibility, if any, is limited to its own consulting, referral, coordination, or advisory services expressly purchased from Amplifire.

Customer acknowledges that contracts, orders, service agreements, service-level agreements, billing disputes, cancellation rights, installation obligations, and support obligations for Agency/TSD Model services are between Customer and the applicable third-party provider unless Amplifire expressly agrees otherwise in writing.

5. No Responsibility for Direct-Provider Services

For services where Customer contracts directly with a third-party provider, Amplifire is not responsible for:

1. provider billing;
2. provider credits;
3. provider service levels;
4. provider outages;
5. provider installation delays;
6. missed appointments;
7. service activation delays;
8. cancellation charges;
9. early termination fees;
10. renewal terms;
11. provider support failures;
12. provider repair delays;
13. circuit or internet performance;
14. bandwidth, latency, packet loss, jitter, or availability;
15. provider equipment;
16. provider taxes, fees, or surcharges;
17. provider contract terms;
18. provider feature changes;
19. provider discontinuation or end-of-life decisions;
20. provider security, privacy, or compliance obligations; or
21. any other act or omission of the third-party provider.

Amplifire may provide reasonable coordination or advisory assistance if requested by Customer and accepted by Amplifire, but such assistance does not make Amplifire responsible for the third-party provider's obligations.

6. Connectivity, Internet, Circuits, Failover, and Network Services

Unless expressly stated in a signed Quote or SOW where Amplifire is the contracting provider, Amplifire does not provide, manage, monitor, warrant, or maintain internet connectivity, broadband, circuits, LTE/5G failover, SD-WAN, firewall services, battery backup, UPS, generator power, network redundancy, or related resilience services.

Where Amplifire assists Customer in sourcing connectivity, circuits, ISP services, backup internet, failover, SD-WAN, firewall, or similar services through an Agency/TSD Model, Customer contracts directly with the applicable provider and that provider is solely responsible for its own service. Customer is responsible for determining whether backup connectivity, backup power, failover, redundancy, alternative communications methods, or business-continuity measures are necessary for Customer's operations, emergency communications, regulatory obligations, or risk tolerance.

7. Availability, Backorders, Lifecycle, and Product Changes

Third-party products and services are subject to availability, supplier acceptance, allocation limits, backorders, shipping delays, end-of-life announcements, discontinuation, product substitutions, feature changes, lifecycle changes, support changes, licensing changes, and price changes.

Amplifire is not responsible for manufacturer, OEM, distributor, supplier, carrier, provider, publisher, or third-party delays, backorders, discontinued products, lifecycle changes, end-of-life decisions, discontinued support, feature removals, product substitutions, allocation limits, or service changes outside Amplifire's reasonable control. Amplifire may substitute, recommend, or quote alternative products or services when the originally requested product or service is unavailable, discontinued, delayed, or no longer commercially reasonable, but Amplifire is not obligated to provide substitutions unless expressly agreed in writing.

8. Pricing, Pass-Through Costs, and Third-Party Charges

Quotes for third-party products or services are subject to availability, supplier acceptance, and price changes until accepted by Amplifire and, where applicable, the third-party provider, OEM, distributor, supplier, carrier, or publisher.

If third-party providers, carriers, OEMs, distributors, publishers, suppliers, regulatory authorities, tax authorities, or other third parties increase rates, impose new charges, modify surcharges, change taxes or regulatory fees, impose minimums, change licensing rules, or add fees, Amplifire may pass those amounts through to Customer upon notice to the extent applicable.

Customer is responsible for third-party charges, non-cancellable costs, provider fees, regulatory fees, carrier charges, usage charges, cancellation charges, early termination fees, taxes, surcharges, and other pass-through amounts applicable to the products or services purchased or used by Customer. Changes to taxes, regulatory fees, carrier surcharges, provider pass-through fees, licensing fees, usage fees, and similar third-party charges do not constitute a rate increase by Amplifire.

9. Non-Cancellable and Non-Refundable Third-Party Commitments

Orders for hardware, software, SaaS subscriptions, licenses, maintenance, support, special-order items, custom-configured items, provider services, Third-Party Products, and other third-party commitments are non-cancellable and non-refundable once accepted by Amplifire or submitted to the applicable manufacturer, OEM, distributor, carrier, supplier, publisher, or provider, except as expressly approved in writing by Amplifire.

Customer remains responsible for all non-cancellable third-party charges, minimum commitments, provider charges, cancellation charges, early termination fees, hardware charges, license fees, subscription fees, maintenance fees, support fees, regulatory fees, taxes, and other costs incurred by Amplifire in connection with the applicable order.

10. Warranties, Support, Returns, and Remedies

Amplifire does not provide any independent warranty for Third-Party Products or third-party services. Third-Party Products and services are provided by Amplifire "AS-IS" except to the extent an applicable manufacturer, OEM, distributor, supplier, carrier, publisher, or provider warranty may be passed through to Customer.

Support, updates, replacements, returns, service levels, credits, repairs, warranties, RMAs, refunds, cancellation rights, and remedies for third-party products or services are subject to the applicable third-party provider's terms and policies. Amplifire may provide commercially reasonable assistance with warranty, RMA, provider support, or escalation coordination when reasonable and applicable, but Amplifire does not guarantee that any return, exchange, credit, refund, repair, replacement, advance replacement, support response, service credit, or provider remedy will be approved or provided by the third party.

11. Compatibility and Customer Suitability Determination

Customer is responsible for determining whether third-party products and services are suitable for Customer's environment, systems, network, facilities, intended use, legal obligations, regulatory obligations, security requirements, privacy requirements, business-continuity needs, and operational requirements unless Amplifire expressly assumes that responsibility in a signed SOW.

Amplifire does not guarantee compatibility with Customer's systems, networks, software, hardware, devices, integrations, third-party platforms, analog devices, legacy devices, compliance requirements, or operational needs unless expressly stated in a signed Quote or SOW. Customer is responsible for reviewing technical requirements, licensing limits, usage restrictions, support obligations, renewal terms, and third-party documentation before using the applicable product or service.

12. Customer Data and Third-Party Providers

Third-party products and services may involve processing, storing, transmitting, hosting, accessing, or supporting Customer Data by third-party providers. Customer is responsible for reviewing applicable third-party privacy, security, data processing, hosting, retention, deletion, compliance, and subcontractor terms. Amplifire is not responsible for third-party provider data practices, security practices, privacy obligations, breach response, retention practices, deletion practices, hosting locations, subcontractors, or compliance obligations except to the extent Amplifire expressly assumes responsibility in a signed agreement.

Customer authorizes Amplifire to provide Customer information, order information, technical information, service information, account information, and other information reasonably necessary to third-party providers, distributors, suppliers, OEMs, carriers, publishers, or Underlying Providers to quote, order, provision, support, troubleshoot, bill, maintain, or administer the applicable products or services.

13. Provider Enforcement and Suspension

Amplifire may suspend, restrict, block, filter, disable, modify, or terminate third-party products or services if required or requested by a third-party provider, carrier, OEM, distributor, supplier, publisher, governmental authority, regulator, registry, or Underlying Provider, or if Amplifire reasonably determines that continued use may create fraud, security, legal, regulatory, network, provider, reputational, operational, financial, or third-party risk.

Amplifire is not liable for suspension, restriction, filtering, blocking, delay, rejection, non-delivery, service interruption, feature unavailability, account termination, license suspension, or product unavailability caused by provider enforcement, regulatory action, supplier action, carrier action, registry action, security requirements, fraud prevention, Customer conduct, or circumstances outside Amplifire's reasonable control.

14. Customer Relationship with Third-Party Providers

Where Customer has a direct contract, account, portal, order, subscription, or service relationship with a third-party provider, Customer is responsible for managing that relationship unless a signed SOW expressly states otherwise. Customer responsibilities may include:

1. accepting provider terms;
2. maintaining provider accounts;
3. paying provider invoices;
4. managing provider users and permissions;
5. submitting provider support requests;
6. complying with provider policies;
7. requesting cancellations or renewals;
8. managing provider data and privacy settings;
9. reviewing provider service levels;
10. managing provider equipment; and
11. resolving disputes with the provider.

Amplifire may assist on a commercially reasonable basis when requested and accepted, but such assistance does not transfer provider obligations to Amplifire.

15. No Legal, Regulatory, Tax, or Compliance Advice

Amplifire does not provide legal, regulatory, tax, public procurement, privacy, security, industry-compliance, insurance, or other professional compliance advice regarding third-party products or services. Customer is responsible for determining whether any third-party product or service satisfies Customer's legal, regulatory, tax, procurement, privacy, security, industry, insurance, operational, and compliance requirements.

16. Public Sector Customers

For eligible Public Sector Customers, these Third-Party Terms apply subject to any applicable Public Sector Rider. Nothing in these Third-Party Terms requires a Public Sector Customer to waive sovereign immunity, governmental immunity, statutory liability limits, constitutional protections, appropriations limitations, public procurement requirements, or other legal protections available under applicable law. Public Sector Customers remain responsible for delivered products, activated subscriptions, usage charges, third-party commitments, non-cancellable third-party costs, taxes, fees, pass-through charges, regulatory charges, and other amounts lawfully owed to the extent permitted by applicable law.

17. Updates to these Terms

Updates to these Third-Party Terms are governed by the update and version-control provisions of the Standard Terms.

AMPLIFIRE VOICEOS AND TELECOMMUNICATIONS SERVICE TERMS

Effective Date: January 1, 2026
Revision: REV 2026.02

Purpose and Applicability

These VoiceOS and Telecommunications Service Terms ("VoiceOS Terms") apply to any Quote, SOW, Order, service request, or other transaction that includes VoiceOS, unified communications (UCaaS), contact center services (CCaaS), SIP trunking, toll-free numbers, telephone numbers, voice calling, voicemail, call recording, transcription, analytics, messaging, fax-related services, analog adapters, or related telecommunications services (collectively, "Voice Services").

These VoiceOS Terms are incorporated into and form part of the Amplifire Standard Terms and Conditions ("Standard Terms"). Capitalized terms not defined in these VoiceOS Terms have the meanings given in the Standard Terms.

In the event of a conflict between these VoiceOS Terms and the Standard Terms, these VoiceOS Terms control solely with respect to Voice Services, except that any applicable Public Sector Rider controls to the extent required for eligible public sector customers.

Additional terms may apply, including Amplifire’s E911 Service Limitations, E911 Acknowledgement Form, Acceptable Use Policy, Messaging Service Terms, Numbering Policy, Technical Sufficiency Criteria, Support Policy, Data Protection and Communications Content Policy, and Third-Party Products and Agency-Sourced Services Terms.

1. VoiceOS Service Model and Underlying Providers

VoiceOS and related Voice Services may be provided using white-label platforms, carriers, network operators, messaging providers, numbering providers, cloud communications providers, software platforms, and other Underlying Providers.

Customer contracts with Amplifire for VoiceOS services purchased on Amplifire paper. Amplifire is Customer’s primary point of contact for customer-facing support unless otherwise stated in the applicable Quote or SOW. Customer acknowledges that Amplifire may rely on Underlying Providers for provisioning, service functionality, feature availability, number assignment, porting, messaging, routing, outage resolution, maintenance, escalation, emergency calling support, and service credits.

Voice Services are subject to the technical, operational, acceptable use, fraud prevention, emergency calling, numbering, messaging, service, maintenance, security, and compliance policies of Amplifire and its Underlying Providers. Amplifire may take actions required, requested, or recommended by Underlying Providers, including blocking, filtering, restricting, suspending, modifying, disconnecting, or reconfiguring Services.

2. Service Activation, Cutover, and Billing Commencement

"Service Activation" means the date on which Amplifire or its Underlying Provider has provisioned the Voice Services, assigned credentials or numbers, and made the Voice Services available for Customer’s use or testing, regardless of whether Customer has completed internal cutover, training, network readiness, deployment, porting, or go-live activities.

Billing for recurring Voice Services begins upon Service Activation unless the applicable Quote expressly states otherwise.

Customer delays, network unreadiness, firewall issues, incomplete information, porting delays, delayed training, internal scheduling delays, lack of user readiness, or Customer’s decision to delay go-live do not delay billing commencement once the Voice Services have been made available for Customer’s use or testing.

3. Committed Term, Renewal, and Cancellation

Unless otherwise stated in the applicable Quote, VoiceOS and recurring Voice Services are subject to the committed term stated in the Quote, with a standard minimum committed term of twelve (12) months.

Unless otherwise stated in the applicable Quote, VoiceOS and recurring Voice Services automatically renew for successive renewal terms equal to the initial committed term unless either party gives written notice of non-renewal at least sixty (60) days before the end of the then-current term.

Any request to modify the renewal term length or other commercial terms must be submitted at least thirty (30) days before the renewal date and is effective only if accepted by Amplifire in writing or reflected in a renewal Quote. Customer does not have a unilateral right to reduce services, users, quantities, features, numbers, locations, or commitments except as expressly agreed by Amplifire in writing.

Customer may not terminate a committed-term Order for Voice Services for convenience before the end of its committed term unless expressly permitted in the applicable Quote, SOW, Public Sector Rider, or other written agreement accepted by Amplifire.

If Customer terminates Voice Services before the expiration of the committed term, except for Amplifire’s uncured material breach, or if Amplifire terminates for Customer’s material breach, Customer shall pay one hundred percent (100%) of the remaining committed monthly recurring charges for the Voice Services through the end of the current term, plus unrecovered equipment subsidies, waived installation fees, rented equipment obligations, non-cancellable costs, and third-party cancellation charges, subject to any applicable Public Sector Rider.

4. 911 / E911 Emergency Calling

CUSTOMER ACKNOWLEDGES THAT 911/E911 CALLING OVER INTERCONNECTED VOIP SERVICES DIFFERS FROM TRADITIONAL LANDLINE 911 AND IS SUBJECT TO STRICT LIMITATIONS.

Voice Services may not support or provide emergency calling at all times. Customer is responsible for complying with Amplifire’s E911 Service Limitations and any applicable E911 Acknowledgement Form.

Customer must provide and maintain accurate physical service addresses for all users, devices, extensions, applications, phones, sites, and locations. Customer is responsible for notifying Amplifire before moving any phone, device, user, extension, application, or Voice Service to a new physical location.

Voice Services may be unavailable, unreliable, delayed, misrouted, or routed using incorrect address information during power outages, internet disruptions, broadband failures, local network failures, device failures, service suspension, device misconfiguration, network congestion, provider outages, use outside the United States, use from a mobile or remote location, use from an unregistered or incorrect location, or relocation of a device or service without proper E911 location update.

Customer is responsible for informing all Users of applicable 911/E911 limitations and for determining whether backup power, backup internet, mobile phones, analog lines, dedicated emergency lines, or other alternative emergency communications are necessary for Customer’s operations, facilities, users, regulatory obligations, or risk tolerance.

Customer agrees not to use Voice Services as the sole means of emergency communication in environments requiring dedicated life-safety, medical, elevator, fire, security, dispatch, or other critical emergency systems unless Customer has independently determined that such use is legally permitted, operationally appropriate, and approved by any applicable authority having jurisdiction, inspector, code official, vendor, landlord, insurer, regulator, or other required approver.

Amplifire and its Underlying Providers are not liable for claims, damages, losses, liabilities, costs, or expenses arising out of or related to emergency calling failures, misrouted emergency calls, incorrect emergency address information, emergency service delays, emergency service unavailability, Customer’s failure to provide accurate Registered Locations, Customer’s failure to update service locations, Customer’s use of Voice Services from an unregistered or incorrect location, or Customer’s failure to inform Users of emergency calling limitations, except to the extent such liability cannot be limited by applicable law.

More specific E911 requirements, location update procedures, timing, multi-location rules, nomadic-use rules, and Customer acknowledgement requirements are set forth in Amplifire’s E911 Service Limitations and any executed E911 Acknowledgement Form.

5. Customer Network Readiness and Technical Sufficiency

Customer is solely responsible for ensuring that its local area network (LAN), wide area network (WAN), broadband internet connection, firewalls, routers, switches, Wi-Fi, cabling, power, Quality of Service (QoS), endpoints, and facilities are adequate to support Voice Services unless Amplifire expressly assumes responsibility in a signed SOW.

Voice Services depend on internet connectivity, power, Customer network configuration, Customer-controlled devices, and third-party networks. Amplifire does not guarantee voice quality, call quality, call completion, call recording quality, fax reliability, messaging delivery, uptime, or service performance where degradation, interruption, failure, or delay is caused by Customer’s network, internet service, firewall, Wi-Fi, cabling, power, endpoint devices, configuration, facilities, third-party services, or other dependencies outside Amplifire’s reasonable control.

Customer is responsible for reviewing and satisfying Amplifire’s Technical Sufficiency Criteria before deployment and throughout the service term. Failure to satisfy technical requirements may result in degraded service, failed calls, one-way audio, dropped calls, delayed messaging, failed faxing, poor call quality, failed emergency calling, or inability to support certain features.

Unless expressly stated in a signed Quote or SOW, Amplifire does not provide, manage, monitor, warrant, or maintain internet connectivity, broadband, circuits, LTE/5G failover, SD-WAN, firewall services, battery backup, UPS, generator power, network redundancy, or related resilience services.

6. Telephone Numbers, Number Assignment, and Porting

Telephone numbers are assigned to Customer for use with the Voice Services. Customer does not own telephone numbers.

Amplifire and its Underlying Providers may change, cancel, suspend, or reclaim numbers in the event of termination, prolonged inactivity, fraud, regulatory mandate, provider requirement, numbering exhaustion, nonpayment, account closure, or failure to comply with applicable numbering requirements.

Customer should not publish, advertise, print, distribute, or rely on any telephone number until Customer has confirmed that the number is active, properly assigned, and functioning as intended.

Customer is responsible for providing accurate letters of agency, customer service records, account information, billing telephone numbers, service addresses, authorized signer information, account PINs, losing-carrier information, and other information required for number porting.

Port dates are estimates and are not guaranteed. Amplifire is not liable for delays, rejections, failed ports, partial ports, porting errors, or service interruptions caused by losing carriers, gaining carriers, provider delays, mismatched information, incorrect addresses, account freezes, pending orders, customer-side cancellation, third-party porting rules, regulatory requirements, or circumstances outside Amplifire’s reasonable control.

Customer must not cancel existing service until porting is complete and Customer has confirmed that numbers are functioning as intended on the Voice Services.

Customer is responsible for requesting port-out before terminating Voice Services. Amplifire is not responsible for numbers lost, disconnected, reclaimed, unavailable, or unable to be ported because Customer terminated Voice Services, failed to maintain the account in good standing, failed to provide accurate porting information, failed to complete port-out before termination or disconnection, or failed to comply with applicable provider requirements.

Additional number assignment, porting, number use, number reclaim, toll-free, and numbering compliance terms are set forth in Amplifire’s Numbering Policy.

7. Acceptable Use and Voice Traffic Restrictions

Voice Services are intended for lawful commercial business use. Customer shall comply with the Standard Terms, these VoiceOS Terms, Amplifire’s Acceptable Use Policy, applicable provider policies, and all laws and regulations applicable to Customer’s use of Voice Services.

Customer shall not use Voice Services for illegal robocalling, spoofing, traffic pumping, fraudulent traffic, abusive short-duration calling, unauthorized auto-dialing, unlawful telemarketing, harassment, scam calling, high-risk call patterns, or any traffic that violates law, carrier policy, STIR/SHAKEN requirements, traceback rules, acceptable use requirements, or provider policies.

Customer must transmit accurate Calling Party Number, Automatic Number Identification, caller ID, and related call-signaling information and may not knowingly manipulate, spoof, or misrepresent calling information except as permitted by applicable law.

If Amplifire or its Underlying Providers determine that Customer’s traffic is abusive, fraudulent, unlawful, risky, or violates applicable requirements, Amplifire may immediately block, rate-limit, filter, restrict, suspend, disconnect, or modify the Voice Services. Amplifire may pass through any associated traceback fees, traceback penalties, regulatory fees, carrier surcharges, remediation costs, fines, penalties, or provider charges to Customer.

8. Fraudulent Usage and Account Security

Customer is strictly responsible for all charges attributable to Customer’s Voice Services account, including toll charges, international calling, premium-rate calling, measured usage, and usage spikes, even if incurred as the result of a hack, PBX compromise, SIP compromise, credential compromise, device compromise, endpoint compromise, firewall compromise, social engineering, fraud, misuse, or unauthorized use of Customer’s credentials, systems, account, network, equipment, or devices.

Customer is responsible for securing user credentials, administrator accounts, devices, firewalls, SIP credentials, customer-managed PBX systems, customer-managed applications, and customer-controlled network access. Customer must promptly notify Amplifire of suspected unauthorized access, fraudulent usage, compromise, suspicious traffic, or account misuse.

Amplifire may suspend, restrict, block, rate-limit, modify, or disable Voice Services if Amplifire reasonably determines that continued use may create fraud, security, regulatory, provider, network, financial, reputational, or operational risk.

9. Billing, Usage, Taxes, and Regulatory Fees

Recurring Voice Services are billed as stated in the applicable Quote. Usage-based charges, measured services, international calling, toll charges, messaging charges, toll-free charges, carrier fees, regulatory fees, surcharges, and other variable charges may be billed in addition to recurring fees.

Measured calls may be billed in whole-minute increments, with partial minutes rounded up to the next whole minute, unless otherwise stated in the applicable Quote or provider terms.

Customer shall pay all applicable federal, state, and local telecommunications taxes, 911/E911 fees, Universal Service Fund contributions, regulatory recovery fees, carrier cost recovery charges, numbering fees, porting fees, messaging fees, toll-free fees, surcharges, and other taxes, fees, charges, or assessments applicable to Voice Services. These amounts are subject to change based on regulatory mandates, provider requirements, carrier costs, tax changes, or underlying provider charges and may be passed through to Customer.

Changes to taxes, regulatory fees, carrier surcharges, provider pass-through fees, and similar charges do not constitute a rate increase.

10. SMS, MMS, Toll-Free Messaging, and 10DLC

SMS, MMS, toll-free messaging, 10DLC messaging, brand registration, campaign registration, use-case approval, opt-in/opt-out requirements, consent records, message content, throughput, filtering, blocking, and message deliverability are governed by Amplifire’s Messaging Service Terms in addition to these VoiceOS Terms.

Customer is responsible for obtaining legally valid consent, honoring opt-out requests, maintaining required records, ensuring message content complies with applicable law and provider policies, and providing accurate and complete campaign, brand, use-case, and registration information.

Amplifire does not guarantee message delivery, campaign approval, registration approval, throughput, deliverability, or continued messaging availability.

11. Call Recording, Voicemail, Transcription, Analytics, and Communications Content

Certain Voice Services may allow Customer to enable, configure, store, access, retain, delete, record, transcribe, analyze, or disclose communications content, including voicemail, call recordings, messages, transcriptions, call detail records, analytics, or related communications data.

Customer is responsible for determining whether such features are lawful and appropriate for Customer’s use, obtaining all required consents and notices, configuring retention and access settings where available, and complying with applicable recording, monitoring, privacy, employment, industry, and data retention laws.

Amplifire may assist with configuration, support, storage, processing, or administration of such features as part of the Voice Services, but Amplifire does not determine whether Customer’s use of such features is legally permissible unless expressly stated in a signed SOW or addendum.

Additional communications content, data export, retention, deletion, and regulated-data terms are set forth in Amplifire’s Data Protection and Communications Content Policy and Privacy Policy.

12. CPNI and Telecom Data Privacy

"CPNI" means Customer Proprietary Network Information, which includes information related to the quantity, technical configuration, type, destination, location, and amount of use of telecommunications services purchased by Customer, as well as related billing information.

Amplifire will protect Customer Proprietary Network Information in accordance with applicable telecommunications privacy requirements.

Customer authorizes Amplifire and its Underlying Providers to use, disclose, and access CPNI as necessary to provide, support, troubleshoot, secure, bill, administer, maintain, and improve the Voice Services, prevent fraud, comply with legal or regulatory requirements, respond to provider requirements, and support Customer’s account.

Customer is responsible for designating authorized account administrators and contacts. Amplifire may disclose CPNI, call detail records, billing information, or account information, and may accept requests for account changes, support, porting, or billing inquiries, from Customer’s authorized contacts after reasonable authentication.

13. Analog, Fax, Alarm, Elevator, and Legacy Device Limitations

Customer acknowledges that fax machines, eFax services, analog telephone adapters, alarm systems, elevator phones, credit card terminals, postage meters, modems, security panels, medical alert devices, fire panels, and other analog or legacy devices may not function reliably or at all over VoIP, UCaaS, SIP, broadband, hosted voice, or internet-dependent services.

Customer is solely responsible for determining whether VoIP or related services are suitable and legally permitted for any analog, alarm, elevator, security, medical, fire, payment, postage, modem, fax, or other legacy-device use case. Amplifire does not guarantee compatibility, transmission success, alarm signaling, fax completion, regulatory compliance, emergency performance, or device functionality unless expressly stated in a signed SOW.

Amplifire may provide commercially reasonable, best-effort assistance with analog or legacy devices. Such support is provided without any guarantee that the device, feature, transmission, signaling, or service will operate reliably, continuously, securely, or in compliance with applicable requirements over VoIP, SIP, UCaaS, CCaaS, broadband, or other internet-dependent services.

Customer should maintain alternative or dedicated service arrangements where required by law, code, manufacturer requirements, insurer requirements, authority having jurisdiction, or Customer’s operational needs. Unless expressly stated in a signed SOW, Amplifire is not responsible for replacing, certifying, monitoring, maintaining, or supporting Customer’s analog or legacy devices, and Customer remains responsible for any alternative or dedicated service required for such devices.

14. Service Levels, Outages, Maintenance, and Credits

No uptime commitment, service level, response time, restoration time, resolution time, or service credit applies to Voice Services unless expressly stated in an applicable Quote, SOW, or SLA.

Voice Services may be interrupted, delayed, degraded, blocked, filtered, suspended, modified, or unavailable due to internet conditions, Customer network conditions, power failures, emergency maintenance, carrier actions, provider actions, regulatory compliance, fraud prevention, security requirements, service suspension, customer location errors, device relocation, messaging enforcement, numbering issues, porting issues, or force majeure events.

Any service credits for failures of Underlying Providers are limited to credits actually received by Amplifire from the applicable provider for the affected Voice Services. Service credits, if any, are Customer’s sole and exclusive remedy for the applicable service-level failure unless expressly stated otherwise in a signed SLA.

15. International, Premium, and High-Risk Calling Controls

Amplifire may block, restrict, rate-limit, or require preapproval for international, premium-rate, high-cost, high-risk, unusual, or fraud-prone calling destinations, traffic types, or usage patterns to prevent fraud, abuse, excessive charges, regulatory risk, provider enforcement, or customer-impacting financial exposure.

Customer remains responsible for usage charges and fees incurred through Customer’s account, including charges caused by unauthorized or fraudulent use, except to the extent prohibited by applicable law.

16. Suspension, Restriction, and Provider Enforcement

Amplifire may immediately suspend, restrict, block, filter, disable, modify, or disconnect Voice Services, numbers, messaging, features, traffic, or related functionality if Amplifire reasonably determines that continued service may create fraud, security, legal, regulatory, network, provider, emergency, reputational, operational, financial, or third-party risk, or if required or requested by law, carrier, OEM, supplier, provider, registry, governmental authority, or Underlying Provider.

Amplifire is not liable for suspension, restriction, filtering, blocking, delay, rejection, non-delivery, number loss, number reclaim, service interruption, or feature unavailability caused by Customer conduct, provider enforcement, regulatory action, carrier action, registry action, network protection, fraud prevention, security requirements, or circumstances outside Amplifire’s reasonable control.

17. No Legal, Regulatory, Emergency, or Compliance Advice

Amplifire does not provide legal, tax, regulatory, emergency-services, public safety, life-safety, building-code, insurance, or compliance advice. Customer is responsible for determining whether the Voice Services, emergency calling capabilities, call recording features, messaging features, analog/legacy device uses, elevator or alarm uses, and related services satisfy Customer’s legal, regulatory, operational, safety, insurance, public-sector, industry, and business-continuity requirements.

18. Survival

Sections concerning payment, usage charges, fraudulent usage, taxes and regulatory fees, number ownership, porting responsibility, E911 limitations, CPNI, customer responsibilities, indemnity-related obligations, limitations of liability, disclaimers, provider enforcement, and any provisions that by their nature should survive termination shall survive termination or expiration of the applicable Voice Services.